Principles of Quality Costs: Principles, Implementation and Use

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Jack Campanella
ASQ Quality Press, 1999 M01 1 - 219 páginas
This edition includes information on the quality costs systems involved with the education, service, banking and software development industries. Additional information on team-based problem-solving, customer satisfaction, and the costs involved with the defense industry are also offered.

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Acerca del autor (1999)

Campanella is a member of the Corporate Quality and Reliability staff at Underwriters Laboratories, Inc., and has over 40 years of experience in the quality field.

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