INTRODUCTION

This manual has been prepared for use as a reference primarily for supervisors/managers on Customs EEO programs. Information about the program is disseminated at various times in a Customs employee's career: in conferences, supervisory training classes, etc.

This document describes:

• The basic principles of EEO and affirmative action.

• Sexual harassment.

• The responsibilities of management, employees, the

EEO staff, and persons with collateral EEO duties (such as advisory Committee members and counselors)

• The complaint process.

• Special emphasis programs.

• Sources of information and types of assistance.

Please familiarize yourself with this manual. Even if you are not yet a supervisor or manager, note the sections pertaining to them. The time to learn the basic principles of EEO is before you begin making decisions about the career opportunities of others.

What is a complaint of Discrimination?

Coverage

Requirements

Processing

Role of Participants

Rights of Parties in a Complaint

Representation

Cooperation

Formal Complaints

Confidentiality

Prohibitions Against Reprisal or Interference

Adjudication of Complaints

Disciplinary Actions