The Training Measurement Book: Best Practices, Proven Methodologies, and Practical Approaches

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John Wiley & Sons, 2008 M04 22 - 272 páginas
The Training Measurement Book offers managers, executives, and training and human resource professionals a method for measuring their investments in a way that provides information that is both actionable, credible, and meaningful to corporate leaders. Using the methods outlined in this important resource, you can free yourself from traditional, often cumbersome measurement models and put in place pragmatic, useful, and easy-to-implement approaches for measuring training activities.
 

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Contenido

Introduction
1
General Principles of Training Measurement
13
Limitations of the Kirkpatrick Model
57
The Impact Measurement Framework
71
Attainment Measurement of Customer
98
Implementation The SevenStep Training
109
Measurement of Business Impact
139
Measurement of Alignment
153
Case Study A Randstad
185
Case Study B HP Develops an Integrated
199
Research The State
209
Examples of Learning Measurements
223
Measurement Should Be a Process Not a Project
227
Specific Learning Measures
233
Index
249
Measure Training as a Support Function
257

Measurement Tools and Technologies
169
The Journey Forward Focus
179
About the Author
259
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Josh Bersin is the president and founder of Bersin & Associates, a leading industry research and advisory firm in enterprise learning and talent management. Bersin is the author of The Blended Learning Book from Pfeiffer, and The High-Impact Learning Organization and High Impact Talent Management.

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