(a) Mailed in the United States. Inquiries are reported on Form 1510. Complete part II in duplicate. Destroy part I. Send original of parts II and III tc the post office of address in Canada.

(1) If reply indicates no loss, send original of parts II and III with back of part III completed, to sender.

(2) If reply indicates loss:

(i) Registered mail. Enter dispatch particulars on reverse side of part II and send both copies to the Postmaster, Registry Section, Chicago, IL 60607, with the result of your findings.

(ii) Ordinary mail. Mail part III with reverse side completed to sender, and submit part II in duplicate to Postmaster, Claims and Inquiry Section, Chicago, IL 60607, with the result of your findings.

(b) Mailed to United States. Inquiries initiated by the addressees are reported on Form 1510. Complete part II in duplicate. Destroy part I. Send original of parts II and III to the post office of mailing in Canada, with part III appropriately altered. If registered mail is involved and the mailing receipt is not available, ask the complainant to have inquiry made at the office of mailing.

(1) If reply indicates no loss, send original of parts II and III with back of part III completed and appropriately altered, to the addressee.

(2) If reply indicates loss:

(i) Registered mail. Send both copies of part II to the Postmaster, Registry Section, Chicago, IL 60607, with the result of your findings. (See § 72.2(e).)

(ii) Ordinary mail. Mail part III with reverse side completed and appropriately altered, to the addressee, and submit part II in duplicate to Postmaster, Claims and Inquiry Section, Chicago, IL 60607, with the result of your findings.

(ii) Complaints of rifling, damage, delay, or wrong delivery of mail originating in the United States or Canada. Complete and suitably alter Form 1510. Send both copies to the Postmaster, Claims and Inquiry Section, Chicago, IL 60607, with envelope or wrapper, if available. If not available, so state.

(iii) Inquiries of Canadian origin. Post offices will return Canadian inquiries, appropriately endorsed with the result of their findings, to the point in Canada from which received. If loss of mail to or from Canada is disclosed, complete Form 1510. In case of mail from Canada, obtain the necessary information from the Canadian inquiry form before it is returned.

(a) If registered mail is involved, submit part II in duplicate to Postmaster, Registry Section, Chicago, IL 60607, with the result of your findings.

(b) If ordinary mail is involved, submit part II in duplicate to Postmaster, Claims and Inquiry Section, Chicago, IL 60607, with the result of your findings.

(2) Insured parcels—(i) Mailed in United States.—(a) Inquiries as to disposition. (Sender has no report of nonreceipt from addressee.) Complete Form 2855 and send to postmaster at the office of address in Canada. If delivery is disclosed, the endorsed form will be returned to the office of mailing so that the sender may be informed accordingly and the case closed. If loss, rifling, or damage is disclosed, Canadian officials will send Form 2855 to the Postmaster, Claims and Inquiry Section, Chicago, IL 60607. Should a form, disclosing loss, riflling, or damage, be sent by mistake to the postmaster at the office of mailing, send it promptly to the postmaster in Chicago (see § 71.4(a)).

(b) Complaints of loss (Sender has report of nonreceipt from addressee), rifling, damage, delay, or wrong delivery. Complete Form 2855 and send, with the correspondence received by the sender from the addressee, and wrapper if available, to the Postmaster, Claims and Inquiry Section, Chicago, IL 60607 (see § 72.1(b)).

(c) If application for indemnity is received on Canadian Form 43A, bearing information supplied by the addressee and the Canadian Postal Service for damage or rifling, complete the Form 43A, in lieu of Form 2855, and forward to the Postmaster, Claims and Inquiry Section, Chicago, IL 60607.

(ii) Mailed to United States. (a) If a complaint of loss, rifling, damage, delay, or wrong delivery originates in the United States, complete Form 1510 and send parts II and III of the original to the postmaster at the mailing office in Canada with the packing of the parcel if available, If the packing has been destroyed to otherwise disposed of, the complaint shall be endorsed accordingly. If complaint is of loss or rifling, send a copy of part II of Form 1510, endorsed to show disposition of the original, to the postal inspector in charge of the division in which the office of destination is located.

(b) On receipt of a Canadian indemnity form, it shall be properly completed and returned to the Canadian District Director of Postal Service from whom the

form was received. If obtainable in cases of rifling or damage, the packing of the parcels shall be transmitted to the Canadian Administration with the indemnity form. If the packing has been destroyed or otherwise disposed of, the form shall be endorsed accordingly.

(b) Mail exchanged with countries other than Canada—(1) Registered mail-(i) Mailed in United States. Inquiries as to disposition or complaints of loss, rifling, damage, delay, or wrong delivery. Report on Form 542. Insert particulars of dispatch from the office of mailing and send form to the postmaster at the appropriate adjusting exchange office shown in § 72.2(f), with the envelope or wrapper, if available (see § 71.4(a)).

(ii) Mailed to United States. Inquiries as to disposition or complaints of loss, rifling, damage, delay, or wrong delivery. Report on Form 542 and send, with registry receipt, if available, to the postmaster at the appropriate adjusting exchange office shown in § 72.2(f), with the envelope or wrapper, if available. If the registry receipt is not available, ask the complainant to have inquiry made at the office of mailing.

Mailed in

(2) Insured parcels-(i) United States. (a) Inquiries as to disposition (sender has no report of nonreceipt from addressee) and delay. Report on Form 542. Insert particulars of dispatch from the office of mailing and send form to the postmaster at the appropriate adjusting exchange office shown in § 72.2 (f), with the wrapper, if available. (See § 71.4(a).)

(b) Complaints of loss (sender has report of nonreceipt from addressee), rifling, damage, or wrong delivery. Report on Form 2855, and send, with the correspondence received by the sender from the addressee, and wrapper if available, to the postmaster at the appropriate adjusting exchange office shown in § 72.2 (f). (See § 72.1(b).)

(ii) Mailed to United States. (a) Inquiries as to disposition and delay. Report on Form 542 and send with the wrapper, if available, to the postmaster at the appropriate adjusting exchange office shown in § 72 2(f).

(b) Complaints of loss, rifling, damage, or wrong delivery. When complaint is made at the office of address, enter mailing particulars on Form 2855, complete declaration of postmaster-office of address portion-and obtain declaration of addressee. Forward form and any re

lated papers, including customs declaration and wrapper, if available, to the postmaster at the appropriate adjusting exchange office shown in § 72.2(f).

(3) Ordinary mail mailed in or to United States. Inquiries as to disposition or complaints of loss, rifling, damage, delay, or wrong delivery. Report on Form 542 (parcel post) and on Form 541 (postal union mail). Send forms to the postmaster at the appropriate adjusting exchange office shown in § 72.2(f), with the envelope or wrapper, if available (see § 71.4(a)).

§ 71.6 Use of Form 673, Report of Rifled Parcel.

Report on Form 673, Report of Rifled Parcel. § 71.7

Use of Form 3760, Wrapper Found Without Contents.

Use Form 3760 to inform the sender if parcel is of domestic origin; otherwise, send the form appropriately modified to the addressee.

determine in which country the damage or rifling occurred.

(2) Great Britain and Northern Ireland, Israel and Switzerland. Indemnity may be paid in any amount claimed not exceeding $15.76 for loss (contents and wrapper), regardless of value; and, on the basis of actual value, for rifling or total damage of an article in a registered packet, but not exceeding $15.76. When mailed in the United States, payment may also be made for partial damage, but not exceeding $15.76, if responsibility rests with the United States or it is not possible to determine in which country the damage occurred.

(3) Australia. Indemnity may be paid in any amount claimed not exceeding $15.76 for loss (contents and wrapper), regardless of value; and, on the basis of actual value, for rifling of an article in a registered packet, but not exceeding $15.76. When mailed in the United States payment may also be made for damage, but not exceeding $15.76, if responsibility rests with the United States, orbit is not possible to determine in which country the damage occurred.

(4) All other countries. Indemnity may be paid in any amount claimed not exceeding $15.76 for loss (contents and wrapper), regardless of value. When mailed in the United States, payment may also be made up to $15.76 on the basis of actual value for damage or rifling of contents (including instances when money in cash, banknotes, or values payable to bearer are prohibited by international agreements), if responsibility rests with the United States or it is not possible to determine in which country the damage or rifling occurred.

(b) Registered parcel post-(1) Cape Verde Islands and Portuguese West Africa. Indemnity may be paid up to $16.33, based on actual value, for loss, rifling, or damage.

(2) Ecuador. Indemnity may be paid up to $50, based on actual value, for loss, rifling, or damage.

(3) Other countries. Although parcels may be registered to Bermuda, Belize, Jamaica, Turks Islands, and Zaire there is no provision for payment of indemnity in case of loss, rifling, or damage of such parcels.

(c) Insured parcel post-(1) General provisions. Indemnity may be paid for loss, rifling, or damage, based on actual value.

(2) Forwarded or returned to third country. The mailer may be paid only

such indemnity for loss, rifling, or damage occurring after redispatch by the original country of address to a third country as the country in which the mistreatment occurred is willing or obligated to pay under any agreement between the countries involved.

(3) Canada. Indemnity may be specially paid as provided in § 72.2 (c) (1) for loss, rifling, or damage of insured parcels addressed to Canada containing articles prohibited insurance.

(d) Principal exceptions. Indemnity may not be paid:

(1) In excess of the limit prescribed for the insurance or registry fee paid or greater than that corresponding to the actual amount of loss (except registered postal union), rifling, or damage. Allowance must be made for depreciation or for needed repairs, and, in the absence of purchase receipts or invoices, the contents must be described in sufficient detail.

(2) To anyone in this country other than the sender, for loss of registered postal union mail, except on the consent of both the sender and the country of origin.

(3) For damage or for partial or complete loss or rifling of the contents of postal union registered articles, except as stated in § 72.2 (a).

(4) When (i) other countries report delivery of parcels without external trace of rifling or damage and acceptance without reservation concerning the condition of the contents, and (ii) when delivery was made under conditions prescribed by the domestic regulations of the country of destination for mail of the same kind, or, on presentation of a regular postal identity card.

(5) When loss, rifling, or damage has been caused by the fault or negligence of the sender or the addressee or the representative of either, such as failure to endorse the parcel conspicuously to show the nature of the contents or to provide adequate packing for the length of the journey and for the protection of the contents.

(6) When an article or parcel cannot be accounted for in consequence of the destruction of service records through "force majeure."

(7) When the contents are prohibited, except as stated in § 72.2 (a) (4) and (c) (3).

(8) When the claimant, with intent to defraud, shall declare the contents of a parcel to be above their real value.

(9) For an article or parcel seized by the customs.

(10) For parcels that contain matter of no intrinsic value or matter which did not conform to stipulations of the conventions applicable, or were not posted in the manner prescribed. However, in the event of loss, rifling, or damage of mail erroneously accepted for insurance to other countries, limited indemnity may specially be paid as if it had been addressed to a domestic destination, i.e., on the basis of the indemnity limits for domestic insured mail. If erroneously accepted as registered mail limited indemnity may be specially paid under the conditions in § 72.2(a). If postage was erroneously collected at other than parcel post rates, but the parcel was otherwise properly accepted for insurance, indemnity may specially be paid under § 72.2(c).

(11) For indirect loss or loss of profits in the case of parcels.

(12) When no inquiry or application for indemnity has been made by claimant or his representative within a year commencing with the day following the posting of the article or parcel. In the case of insured mail with Canada, however, the time limit may be waived when it is satisfactorily established that the delay was unavoidable and not the fault of the claimant.

(13) For damage which results from the inherent vice or quality of the contents, that is, its inability, due to its nature, to withstand the ordinary incidents of the contemplated carriage.

(14) When full compensation or reimbursement has otherwise been made by the Postal Service or by any outside firm or corporation whatsoever except on a pro rata basis as co-insurer.

(15) For sentimental values arising from association of articles. Also, in the absence of a complete description, the claimant must satisfactorily establish the ordinary market value at the time of mailing, particularly in the case of heirlooms or antiques.

(16) For an amount in excess of the maximum prescribed for the insurance or registry fee paid, unless responsibility rests with the United States and it shall be shown to the satisfaction of the Postmaster General that the mailer was charged a fee less than that required to cover the amount of indemnity desired, through error on the part of the Postal Service. On such a showing, the deficiency in fee may be collected from the

mailer and postal indemnity paid, within the limit fixed for the higher fee. If full or partial responsibility rests with the other country and the mailer requested full coverage at the time of mailing, but a deficient and unauthorized insurance fee was collected, he may be paid for full value, less the amount of the deficient fee, but not exceeding the limit fixed for the appropriate insurance fee.

(17) For loss of articles registered free or for official registered mail.

(18) When evidence of insurance coverage has not been presented.

(19) In excess of the limits prescribed in § 72.2(a) for domestic registered letters bearing foreign return addresses which are forwarded pursuant to § 23.4 (b)(2).

(e) When to be instituted. Claims for indemnity involving international registered mail, and insured mail for which inquiry concerning disposal has been made, shall be instituted only on instructions from the postmasters at the appropriate adjusting exchange offices shown in § 72.2(f), except as otherwise specifically provided for in § 71.5(a) (2) (i) for insured mail to Canada.

(f) Adjusting exchange offices. Indemnity claims relating to international insured or registered mail shall be adjudicated and approved by the adjusting exchange office for the country involved as indicated below.