Creating and Delivering Your Value Proposition: Managing Customer Experience for ProfitKogan Page Publishers, 2009 M10 3 - 232 páginas In recent years, developing a value proposition has become a prime consideration for businesses. A value proposition is an analysis and quantified review of the business benefits, costs and value that a company can deliver to prospective customers and customer segments. Creating and Delivering your Value Proposition provides guidance for business leaders - demonstrating why having a strong value proposition is so important for a company. This practical new title shows readers how to build, deliver and harness value propositions to create profitable growth for a business, by utilizing the experience of clients and customers. Featuring global case studies and examples, Creating and Delivering your Value Proposition is an essential guide to understanding and developing a value-focused strategy for all senior practitioners. |
Dentro del libro
Resultados 1-5 de 56
Página x
... Mid - 1990s onwards , and accelerating : customer power – finally , it's the customer's turn 203 Appendix B : Example value proposition for Intel ( partial ) 205 Index 209 List of Figures 1.1 The inside - out and outside x Contents.
... Mid - 1990s onwards , and accelerating : customer power – finally , it's the customer's turn 203 Appendix B : Example value proposition for Intel ( partial ) 205 Index 209 List of Figures 1.1 The inside - out and outside x Contents.
Página xi
... Figures 1.1 The inside - out and outside - in models 1.2 The value - focused approach 2.1 The value proposition process ( VPP ) has inputs and outputs ; the classic value proposition statement is only one of the messaging outputs 2.2 ...
... Figures 1.1 The inside - out and outside - in models 1.2 The value - focused approach 2.1 The value proposition process ( VPP ) has inputs and outputs ; the classic value proposition statement is only one of the messaging outputs 2.2 ...
Página xii
... 167 13.9 A value experience matrix 168 14.1 15.1 A rolling one - year value proposition review process The three layers of organizational change 180 196 List of Tables 1.1 A summary of key changes, pre-millennium xii List of figures.
... 167 13.9 A value experience matrix 168 14.1 15.1 A rolling one - year value proposition review process The three layers of organizational change 180 196 List of Tables 1.1 A summary of key changes, pre-millennium xii List of figures.
Página 8
... Figure 1.1 . The value - focused model is different : see Figure 1.2 . Your organization Inside - out ' Here's our offering . Take it or leave it ! ' Outside - in ' I want what I want . If it bankrupts you , it's your problem . ' Figure ...
... Figure 1.1 . The value - focused model is different : see Figure 1.2 . Your organization Inside - out ' Here's our offering . Take it or leave it ! ' Outside - in ' I want what I want . If it bankrupts you , it's your problem . ' Figure ...
Página 9
... ' and ' customer - focused ' enter the business lexicon , we automatically assume that there is a shared , common. Figure 1.2 The value - focused approach. What do you really think about customers ? 9 The lessons of childhood.
... ' and ' customer - focused ' enter the business lexicon , we automatically assume that there is a shared , common. Figure 1.2 The value - focused approach. What do you really think about customers ? 9 The lessons of childhood.
Contenido
| 1 | |
| 5 | |
| 21 | |
Chapter 3 The valuefocused approach | 39 |
Chapter 4 Creating your value proposition | 59 |
Market | 61 |
The value experience | 67 |
Offerings | 79 |
Proof | 101 |
Chapter 11 Value proposition template and value proposition statement | 109 |
Chapter 12 Message development | 125 |
Chapter 13 Implementation | 135 |
Chapter 14 Starting and sustaining | 171 |
Chapter 15 The valuefocused enterprise | 183 |
Back to the future | 199 |
Example value proposition for intel partial | 205 |
Otras ediciones - Ver todas
Creating and Delivering Your Value Proposition: Managing Customer Experience ... Cindy Barnes,Helen Blake,David Pinder Sin vista previa disponible - 2014 |
Creating & Delivering Your Value Proposition: Managing Customer Experience ... Cindy Barnes,Helen Blake,David Pinder Sin vista previa disponible - 2009 |
Términos y frases comunes
achieve alignment analysis Balanced scorecard benefits map Benefits minus Cost Board sponsor business model buyers Capgemini Chapter client co-created value competitive competitors component consultative sales corporate create value Crossing the Chasm customer experience customer value customer value proposition customer’s decision define deliver value Diffusion of Innovations emotional enable ensure example Figure film film producer focus focused global identify important industry innovation Intel issues market segment matrix messages Nehalem open innovation operational organization organization’s organizational outputs Philip Kotler product or service products and services programme purchase relationships risk sales opportunities selling solution specific strategic intent strategic value pathways supplier target team with Board Theodore Levitt things thinking top-level value proposition transactional understand value experience Value Proposition Builder value proposition statement value proposition template Value Pyramid value-focused enterprise VP team whole product Xerox PARC