(6) Directs the compilation and editing of information published in the National ZIP Code Directory and the Directory of Post Offices. Edits material for publication in the Postal Bulletin relating to changes in these directories.

(7) Plans and develops other diversified public cooperative programs to emphasize, encourage, and promote the mailing public's acceptance and use of such improved mailing practices as ZIP Code, presorting, "local" and "out-oftown" separation, dual-collection boxes, proper and correct addressing and packaging, mailer cooperation racks in lobbies, and other proved labor- and timesaving methods for the effective makeup and processing of mail.

(8) Represents the Department, and maintains liaison with the mailing public and representative mail users in studying, recommending, coordinating, and promoting the use of letter-mail standards, new procedures, and equipment for the efficient and economical handling of mail.

(f) Office of the Deputy Assistant Postmaster General-Field Operations(1) Deputy Assistant Postmaster General. (1) Advises and assists the Assistant Postmaster General and acts for him at his direction.

(ii) Provides functional direction of post office operations and activities.

(iii) Directs the staff and activities of Installations Management Division, Distribution and Delivery Division, and Space and Mechanization Requirements Division.

(2) Installations Management Division. (i) Performs functions pertaining to the organization, management, establishment, and productivity of post offices and subunits thereof.

(ii) Establishes standards for the determination of supervisory structure, staffing, and complements of post offices; reviews recommendations for supervisory promotions.

(iii) Establishes and administers a work measurement system in post offices; responsible for manpower and complement control; determines proper utilization of manpower.

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(iv) Establishes and administers comprehensive system of management and service improvement studies in postal installations.

(v) Provides functional direction for the service analysis program.

(vi) Promulgates criteria for the establishment and operation of military post offices.

(vii) Provides policy guidance for distribution of less than bulk lot shipments of accountable paper.

(viii) Maintains liaison with the Congress, Government agencies, employee organizations, and other Bureaus as required to carry out the assigned functions of the division.

(ix) Represents the Assistant Postmaster General on labor relations committees and boards and in all matters pertaining to negotiation, maintenance and interpretation of labor agreements. (a) Work Measurement Branch. (1) Develops and issues policies and procedures for the measurement of productivity of employees engaged in clerical and mail handling activities.

(2) Installs and administers, through the regions, work measurement systems and performance standards; defines areas for expansion of work measurement systems.

(3) Reviews distribution and allied work standards developed at local offices for mail handling operations, determines validity of such standards from engineering standpoint; and insures simplicity of application of standards in conformance with established policy.

(4) Initiates procedures for control of nondistribution time in mail handling operations; develops criteria for determining proper ratio of nondistribution time to total time.

(5) Initiates action through the regions to insure compliance with the work measurement system, and reviews the applicability of work standards and work volume counting; initiates special checks to determine, for example, whether nonpreferential circular mail is distributed during nonpremium pay hours.

(6) Apprises regional administration of work measurement system; initiates corrective action when necessary.

(7) Develops policies and guidelines for adjusting work standards to reflect installation of mechanized equipment, improved procedures, or changes in mail distribution patterns.

(b) Organization and Management Branch. (1) Develops and issues standards governing the organization, management, staffing, and proper utilization of manpower for post offices and subunits thereof. For mobile units, airport mail facilities, transfer offices, and truck terminals, development and issuance of

standards governing the organization, management, and staffing is the responsibility of the Bureau of Transportation and International Services.

(2) Determines and allocates the number and kinds of positions, including supervisory and administrative, required at postal installations. See 822.464a of the Postal Manual regarding the staffing of mobile units, airport mail facilities, transfer offices, and truck terminals.

(3) Maintains control over clerical and mail handling allocations for post offices and subunits thereof; insures proper supervisory-employee ratios.

(4) Analyzes and evaluates manpower usage in post offices; recommends corrective action when indicated.

(5) Develops and issues policies and procedures for the provision of window services in post offices.

(6) Reviews regional recommendations for supervisory promotions.

(7) Establishes criteria for the general management of the military postal service, the establishment, discontinuance, and conversion of military post offices, branches, and stations, and the appointment of military postal clerks.

(8) Develops systems, procedures, and controls governing the shipment of stamp stock and other accountable paper by regional distributing post offices; recommends changes in operation, including establishment or discontinuance, of units established as accountable paper depositories and designated regional distributing post offices.

(9) Develops standards and criteria for the establishment of contract stations and branches, classified stations and branches and the establishment of new post offices.

(c) Service Analysis Branch. (1) Develops and directs a continuous program of nationwide testing and analysis to determine the efficiency of mail handling systems and procedures, including collection, transportation, and delivery services; recommends areas for improvement.

(2) Directs service analysis and testing procedures to be used by regional offices; develops criteria for these procedures and evaluates the effectiveness and results of the overall test program.

(3) Provides technical assistance and information to Customer Services Branch in determining the Bureau response to customer complaints.

(4) Processes service complaints concerning delayed mail; conducts special

tests for proper evaluation; recommends corrective action incident to these complaints.

(d) Management and Service Improvement Branch. (1) Develops and issues policies and procedures for conducting management and service improvement studies involving all phases of postal operations within a postal installation.

(2) Plans and coordinates post office management and service improvement programs, providing technical guidance in the field to:

(i) Eliminate unnecessary expenditures of workhours in all post office functions.

(ii) Implement management and procedural techniques for improving service wherever justified, increasing production, and reducing costs.

(iii) Improve employer-employee relationships in post offices.

(3) Develops and prepares manuals, handbooks and guidelines for conducting management and service improvement studies.

(4) Conducts from time to time, in cooperation with appropriate Departmental, regional, and post office personnel as required, special management and service studies in selected postal installations. As a result of such studies, proposes revisions to policy and/or procedure for consideration of appropriate Bureaus and offices.

(5) Develops and initiates programs to encourage employee organization participation in effecting improved post office operations.

(3) Distribution and Delivery Division. (i) Develops and issues policies, procedures, and regulations for the collection, distribution, and delivery of mail; develops and issues standards governing the establishment, extension, conversion, and mechanization of city and rural delivery services.

(ii) Develops and issues standards prescribing type, arrangement, and specifications of mail handling equipment and criteria for equipment allocation; approves vehicle design from the operational point of view, assigns new and replacement vehicles, and prescribes standards and procedures governing vehicle utilization. Develops driver training standards and procedures and administers Post Office Department driver training program.

(iii) Prescribes procedures and systems for the makeup, distribution, and

dispatch of mail at post offices and stationary installations; issues guidelines and general format for city schemes.

(iv) Maintains liaison with the Congress, Government agencies, employee organizations, and other Bureaus to the extent required for the performance of the functions assigned to the division.

(a) Delivery Services Branch. (1) Develops and provides direction for the implementation of policies, procedures, and regulations essential to uniformity, efficiency, and eccnomy in the collection and delivery of mail, including lockbox and general delivery.

(2) Conducts studies, performs analyses, and coordinates projects regarding collection and delivery services to determine adequacy, appropriateness, or required revision of policies, procedures, or regulations.

(3) Coordinates matters involving delivery, employee uniforms, training programs, nonmotorized equipment, and service improvement with the appropriate offices and bureaus in Headquarters and with other interested organizations and agencies as required.

(4) Provides professional guidance and renders decisions on establishment, extension, conversion, and mechanization of city and rural delivery service; reviews and provides technical assistance to Rural Appointments Branch on the discontinuance or consolidation of rural -routes.

(5) Approves specifications for the manufacture and installation of apartment house mail receptacles, rural mail boxes, and mail chutes and receiving boxes; authorizes manufacture of approved design models.

(6) Appraises the effectiveness of regional and field operations and recommends corrective action when required.

(7) Develops vertical improved mail (VIM) concepts and criteria and administers implementation of program in new and existing buildings.

(b) Distribution Procedures Branch. (1) Develops procedures and systems governing the makeup, distribution, and dispatch of mail at post offices and stationary installations.

(2) Develops instructions for the preparation of city schemes and prescribes methods and procedures for their correction and maintenance.

(3) Establishes city scheme examination requirements, specifying frequency and method of conducting; establishes minimum proficiency levels. Coordinates

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with Distribution and Routing Division, Bureau of Transportation to insure uniformity of departmental policy.

(4) Issues criteria governing diagrams of letter cases and pouch and sack racks with emphasis on adequacy of makeup and effect on service; coordinates mail handling plans and diagrams of outgoing and transit mail with the Distribution and Routing Division, Bureau of Transportation.

(5) Develops operational data for selecting type of equipment employed in mail handling operations, for establishing standards for its allocation, and for its layout.

(6) Reviews operational procedures and utilization data for mail processing equipment; recommends changes essential to proper mail distribution, coordinating any proposed changes involving the application or utilization of installed mail processing mechanization in accordance with 858.3 of the Postal Manual.

(7) Responsible for and evaluates requests for assigning, reassigning, and discontinuing ZIP Code numbers and coordinates the procedural steps involved with interested Bureaus.

(8) Coordinates matters concerning city schemes, distribution, training programs, and service improvement with appropriate offices and bureaus in Headquarters and other interested organizations and agencies as required.

(c) Vehicle Utilization Branch. (1) Provides program, planning, and management guidance for the effective control and utilization of Governmentowned, hire, and contract automotive vehicles; develops methods and procedures to assist regions in improving fleet operations and in establishing vehicle utilization program goals.

(2) Determines the need, assigns, reassigns, and recommends delivery schedules and priorities, and directs the allocation, by regions, of all additional and replacement automotive vehicles within the approved disposal policy; recommends acquisition of, and assigns, vehicles surplus to the needs of other agencies when such vehicles are usable in the postal service.

(3) Recommends and approves design, capacity, and quantity of vehicle requirements to assure conformance with operating requirements.

(4) Establishes standards and guidelines for, and administers, the vehicle

hire program; develops criteria for comparing costs of contract and Government-owned vehicles.

(5) Administers the annual vehicle utilization survey; establishes reporting needs for vehicle utilization.

(6) Develops criteria and guidelines for driver training and directs driver training programs of the Post Office Department.

(7) Maintains necessary liaison on cost accounting with Bureau of Finance and Administration.

(8) Develops criteria and plans for the installation and operation of vehicle traffic control centers.

(4) Space and Mechanization Requirements Division. (i) Serves as the principal advisor to the Assistant Postmaster General for the application of postal operating techniques to determine and fulfill requirements and needs.

(ii) Develops policies, procedures and determination of long range facility requirements; recommends 5-year space and mechanization programs and updates them annually; recommends modification or alteration of existing facilities according to service needs; uses economic data, population data, urbanization trends, etc., as needed in connection with long range requirements; forecasts future space and mechanization requirements; and maintains liaison with Government agencies, other bureaus, and private industry as required to perform the assigned functions of the Division.

(iii) Establishes and promulgates policies, plans, and procedures governing the determination and provision of space for post offices and other postal facilities; authorizes and directs operations surveys for facility planning; coordinates the development and approval of distribution and operations concepts; authorizes and directs space surveys; analyzes and approves space and mail volume data; provides operational guidance in the planning and development of facility projects; approves project drawings and mechanization specifications for the Bureau.

(iv) Establishes criteria and standards for determination of postal space and develops operational criteria for mechanization and equipment design and utilization; participates in testing and evaluation of proposed and installed mail handling mechanization and systems; makes final decision as to acceptance of same for service use.

(v) Develops and coordinates for the Bureau the operational input required by the Bureau of Research and Engineering for an effective research and development program.

(vi) Makes and participates in studies emanating from the Office of Planning and Systems Analysis.

(vii) Provides functional guidance and liaison for regional activities concerning space, mechanization planning and equipment requirements; reviews and evaluates regional space programs and projects; establishes and reviews regional reports concerning same.

(viii) Coordinates for the Bureau all matters relating to the utilization of operating space, equipment, and mail handling mechanization in existing postal plants and in new postal plants being occupied; approves changes in application and utilization of installed mail processing mechanization.

(ix) Coordinates for the Bureau all matters relating to assignment, installation and utilization of new approved nonfixed mechanized mail processing equipment; develops operating equipment needs for budget purposes; expedites and coordinates timely supply of equipment.

(x) Develops and monitors divisional operating procedures; reviews organization and staffing requirements; controls clearance and distribution of all issuances; administers progress and status reporting system; directs personnel, office management, and forms control activities; provides liaison with investigative agencies; maintains policy and precedent files.

(a) Space Requirements Branch. (1) Formulates policies and procedures governing the determination and provision of operational space and equipment requirements for post offices and other postal installations.

(2) Plans requirements, studies, forecasts and develops a 5-year postal space program and updates it annually; recommends modification or alteration of existing facilities according to service needs; forecasts future postal space allocations and related operational requirements.

(3) Coordinates the development and approval of distribution and operations concepts for facility projects; authorizes, directs and participates in space surveys; analyzes and approves space and mail volume data.

(4) Participates with interested bureaus and offices in cost studies relating

to the acquisition of new or improved space.

(5) Provides operational guidance in the planning and development of new or improved facility projects; reviews and coordinates Bureau approval of site utilization, preliminary and tentative building, and block and systems layout drawings.

(6) Establishes criteria and standards for determination of postal space; develops procedures and guidelines for the conduct of operations surveys, space surveys and mail volume counts for facility planning.

(7) Provides functional guidance for regional space activities; reviews and evaluates regional space programs and projects; establishes and reviews regional reports concerning same; maintains liaison between regional and headquarters authorities on matters affecting regional space programs and projects.

(8) Coordinates the development and approval of regional office and postal data center space.

(9) Provides guidance in the relocation to new or improved quarters; activates occupancy planning committees on major facility projects.

(10) Evaluates and coordinates for the bureau proposed new and changes to post office equipment; develops operating equipment needs; forecasts needs for budgetary purposes; and coordinates and expedites the timely supply of such equipment.

(11) Makes and participates in studies emanating from the Office of Planning and Systems Analysis.

(12) Maintains liaison with Government agencies, other bureaus and private industry as required to perform the assigned functions of the branch.

(b) Mechanization Coordinating Branch. (1) Serves as the central coordinating office (i) in the Bureau for operational matters involved in the mechanization of mail processing functions, and (ii) for the Bureau with other bureaus and offices for all matters involved in the mail processing mechanization program.

(2) Plans, studies, forecasts and develops a 5-year mechanization program and updates it annually; recommends additions or alteration to existing mechanization according to service needs; forecasts mechanization requirements for budgetary purposes.

(3) Provides the Bureau of Research and Engineering with operational re

quirements for the initiation, continuation, and completion of research and development projects.

(4) Determines from an operational or service standpoint, type and quantity of proven mail handling mechanization equipment required for new and existing postal facilities.

(5) Reviews and approves systems layouts and economic analyses of machines and mechanized systems.

(6) Reviews and evaluates mechanization drawings and specifications, preliminary and tentative and architectengineer building drawings for mechanized facilities; provides recommendations.

(7) Conducts and participates in studies and analyses of performance, economy, and efficiency of installed mechanized equipment; determines the relative effectiveness and appropriateness of proposed mail handling mechanization and mechanized processes as compared to current manual or mechanized processes.

(8) Participates in the operational evaluation and testing of experimental development projects involving mail processing machines, machine systems and equipment; reviews specifications and operational test data; determines whether mechanization has been approved.

(9) Recommends post offices for testing new mail processing machines and mechanized systems; collaborates with other Headquarters and field activities in development of test program and to minimize service interference at site.

(10) Develops operational criteria for fixed and nonfixed mail handling mechanization design and utilization. Serves as coordinating office in the Department for changes in the application or utilization of installed mail processing mechanization.

(11) Provides operational guidance during installation and phase in of major mechanization to facilitate orderly transition from existing facilities to new mechanized facilities.

(12) Coordinates and directs assignment, installation, and utilization of nonfixed mechanization in new and existing facilities; coordinates the preparation and provision of all operational orientation and training materials and equipment necessary for correct operation and utilization of the equipment. Provides on-site assistance as required to accomplish this work.