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temperature in the ordinary course of handling.

(13) The death of honeybees and harmless live animals was not due to fault of the Postal Service.

(14) Fragile-type phonograph records are damaged.

(15) Undamaged returned insured and COD mail refused by sender.

[26 F.R. 11593, Dec. 6, 1961, as amended at 27 F.R. 6979, July 24, 1962; 30 F.R. 11719, Sept. 14, 1965. Redesignated at 31 F.R. 15350, Dec. 8, 1966]

§ 164.4 How to request payment.

(a) Forms. Use Forms 565, Application for Indemnity for Registered Mail to request payment for registered mail losses, and Form 3812, Request for Payment of Domestic Postal Insurance, to request payment for insured and COD mail losses. These forms may be obtained from your local postmaster.

(b) Where to file. Requests may be filed at any post office, branch, or station. Claims do not have to be filed at the office of mailing or at the office of address.

(c) Who may file. Forms 565 and 3812 may be filed by the mailer or by the addressee.

(d) Waiting period before filing claims. Claims may not be filed before a reasonable time has been allowed for the addressee to have received the article, taking into account that if the mail could not be delivered immediately on arrival, it may have been held at the post office of address for varying periods before return. These retention periods are governed by the sender's instructions on the article. If no retention period was stated on the mail, the following periods, plus transportation time, must be observed before claim is filed:

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esses, or a notarized copy of the original;

or

(ii) The wrapper or envelope of the article bearing names and addresses of sender and addressee and the endorsement that the mail was sent registered, insured, or COD.

(2) Statement of value. The claimant must make a definite statement on Form 3812 showing the actual value of lost or irreparable damaged articles or the cost of repairing partially damaged articles. Allowance must be made for any depreciation due to age or wear or for repairs needed at time of shipment. Statements of the value of lost or completely damaged articles should be supported by receipted bills or invoices if practicable. If not available, a written statement on the back of Form 3825, Request For Information-Postal Claim, should be submitted. In the case of articles which can be repaired, a receipted bill for repairs already made, or an estimate of the cost of repairs obtained from a reliable repairman, must accompany the claim.

NOTE: Inquiries and claims for registered and insured military mail.

Where to file. Claims and inquiries for military mail may be filed at any post office. If filed at the office of address, the addressee must be able to furnish enough information for a proper search of the delivery records or for the institution of a claim for insurance.

When to file articles mailed in and addressed for delivery in Continental United States. Inquiries or claims for registered or insured mail may be filed by the sender when he has received information that the addressee did not receive the article after a reasonable time, or if the sender is unable to obtain any information.

When to file articles mailed to or from Post Offices outside the Continental United States. Inquiries or claims for registered or insured mail addressed to or from a military post office, including mail to or from naval vessels, may be filed by the sender after 1 month has elapsed from the dates of mailing of articles sent as airmail or 75 days from dates of mailing of articles sent as surface mail.

Forms to be used in United States. Inquiries for registered mail and all insured mail mailed in and addressed for delivery within the continental United States must be made on Form 1510, “Inquiry for the Loss or Rifling of Mail Matter."

Forms to be used outside the United States. Inquiries for registered mail and all insured mail mailed to or from military post offices outside the continental United

States, or to or from naval vessels, must be made on Form 565, "Application for Indemnity for Registered Mail," for registered mail and on Form 3812, "Request for Payment of Postal Insurance (Domestic),"

for insured mail. Make an index record of these inquiries on Form 3841, "Post Office Record of Claim," or Form 3819, "Follow Up On Patron Claim," for follow-up purposes. Postmasters at third- and fourth-class post offices, and military post offices overseas or on board a naval vessel, should requisition a small supply of Form 565, if necessary.

Financial responsibility. The financial responsibility of the Post Office Department ceases when registered or insured mail is delivered to authorized unit mail clerks, Navy mail orderlies, the addressees, or their authorized representatives.

(3) Substantiating amount claimed. 'The Postal Service will not undertake to obtain estimates of the value of items for which claim is made, estimates of repair costs, or direct that repairs be made. It is the responsibility of the claimant to substantiate the amount claimed.

(39 U.S.C. 505, 712, 2403) [26 F.R. 11593, Dec. 6, 1961, as amended at 29 F.R. 10454, Aug. 8, 1964; 30 F.R. 2761, Mar. 4, 1965; 30 F.R. 11789, Sept. 14, 1965; 31 F.R. 5964, Apr. 19, 1966. Redesignated at 31 F.R. 15350, Dec. 8, 1966] § 164.5

ment.

Articles recovered after pay

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provided, up to the maximum of $200, for the value of an article properly sent as insured mail under the "Postage and Fees Paid" indicia, or with stamps affixed to cover the postal charges. Government agencies must comply with postal regulations relating to establishing value of goods lost or damaged in the insured mail. Agencies should refrain from requesting postal indemnity when trivial amounts are involved which would probably be less than the cost of processing and paying a claim.

(c) Ownership of goods. Goods involved in a claim need not be owned by the government agency for a claim to be payable. Either the agency or the owner, as designated by the agency, may be named to receive any indemnity payable.

(39 U.S.C. 505) [29 F.R. 11454, Aug. 8, 1964, as amended at 32 F.R. 13662, Sept. 29, 1967; 34 F.R. 13871, Aug. 29, 1969. Redesignated at 31 F.R. 1535, Dec. 8, 1966]

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(a) Who prepares. (1) Certificates of mailing are prepared by the mailer, except mailers on rural routes or at nonpersonnel rural stations and branches. Individual and firm mailing book certificates must show the name and address of both the sender and the addressee, and may show the amount of postage paid. Identifying invoice or order numbers also may be placed on the certificate.

(2) Patrons of rural routes and nonpersonnel rural stations and branches may deliver mail to the rural carrier with the fee for the certificate. The carrier will obtain the certificate at the post office, attach the stamps, cancel them by postmark, and deliver the certificate to the sender on his next trip.

(b) Individual certificates. Form 3817, Certificates of mailing, is used for an individual certificate for ordinary mail of any class. Forms specially printed at the mailer's expense may be used also.

(c) Firm mailing books. Firm mailing books, Forms 3877, "Firm Mailing Book for Registered, Registered COD, and Certified Mail," or 3877-A "Firm Mailing Book for Insured, COD, and Certified Mail," or forms printed at the mailer's expense may be used for certificates for three or more pieces of mail of any class presented at one time.

(d) Bulk mailings. Form 3606, Sender's Statement and Certificates of Bulk Mailing, is used to issue certificates that a specified number of pieces have been mailed. These certificates are furnished only for mailings of identical pieces of first and third class matter paid with ordinary stamps, precanceled stamps, or meter stamps. A certificate will not be issued for bulk mailings paid with permit imprints. See 144.5(e) of this chapter.

(e) Quantity mailings. When the number of articles ordinarily presented justifies such action, mailers will be required to comply with the following:

(1) When individual certificates on Form 3817 are desired, the forms must either be fixed by the stub to the articles or the forms must be consecutively numbered and fastened together. If the certificates are numbered, the articles also should be lightly numbered at a uniform place to permit relating the parcels and certificates.

(2) When the articles are descriptively listed on firm mailing sheets or on special approved forms, they should, if practicable, be presented in the order in which they are entered on the sheets; otherwise, each entry must be consecutively numbered by the mailer, and the articles must be lightly numbered to show the sheet and line number on which they are described.

[26 F.R. 11593, Dec. 6, 1961, as amended at 27 F.R. 4836, May 28, 1962; 31 F.R. 8236, June 11, 1966. Redesignated at 31 F.R. 15350, Dec. 8, 1966]

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To obtain an additional certificate after mailing the sender must present the original certificate and an additional certificate endorsed "duplicate" or "copy" showing the original dates of mailing. The additional certificate will be postmarked to show the current date. [26 F.R. 11594, Dec. 6, 1961. Redesignated at 31 F.R. 15350, Dec. 8, 1966]

§ 165.5 Payment and certification.

Mailers must fix uncanceled stamps or meter stamps to cover the fee for certificates of mailing. The stamps will be canceled by the postmark of the mailing office. Signatures or initials of accepting employees are not required on Form 3817. The postmark shows the genuineness of the certificate. The employees who check the mailings and postmark the stamps will initial the certificates issued on firm mailing bills or on special approved forms. If requested to do so by the sender, they will show on the certificates in ink the time the articles were mailed. Form 3606 for bulk mailings will be certified by the postmaster. [29 F.R. 2757, Feb. 27, 1964. Redesignated at 31 F.R. 15350, Dec. 8, 1966]

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AUTHORITY: The provisions of this Part 166 issued under R.S. 161, as amended; 5 U.S.C. 301, 39 U.S.C. 501, 507, 707, 6006, 6007. § 166.1 Description of special delivery.

(a) Points of delivery. Special delivery mail is given immediate delivery at the office of address during prescribed hours to:

(1) Points within a radius of 1 mile of any post office, station, or branch (except contract and rural stations and branches).

(2) Points within the delivery limits of any post office having city delivery service.

(3) Points within one-half mile of a rural route by rural carrier on his regular trip, if there is a passable road leading to the addressee's dwelling or place of business.

(4) To patrons of nonpersonnel rural stations and branches, if their residence is within one-half mile of the unit and if there is a passable road leading to it. Otherwise, leave mail in patron's box at the unit.

(5) Points within one-half mile of a star route by the star route carrier who may make such delivery on his regular trip if the deviation from his regular route will not delay him in meeting schedule requirements.

(b) Transporting and delivering. Special-delivery mail is handled and transported in the same manner and with the same expedition as first-class mail. Payment of a special-delivery fee does not insure safety of delivery or provide for the payment of indemnity. Money or other valuables sent special delivery should also be registered. Insured, certified, and COD mail may be sent special delivery.

[26 F.R. 11594, Dec. 6, 1961, as amended at 31 F.R. 8236, June 11, 1966; 33 F.R. 18157, Dec. 6, 1968. Redesignated at 31 F.R. 15350, Dec. 8, 1966]

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(a) Weekdays. Normally, special delivery is made at city delivery offices from 7 a.m., to 11 p.m., and at all other post offices from 7 a.m., until the closing hour but not later than 9 p.m. Later hours for delivery may be fixed in particular cases.

(b) Sundays and holidays—(1) Sundays. Special delivery service schedules at first and second class offices on Sundays are arranged to coincide with mail receipts but are not earlier or later than the schedule observed on normal week

days. At other offices, special delivery service is given if mail arrives between closing hour on Saturday and 6 p.m. on Sunday.

(2) Holidays.

Special delivery service

is scheduled to coincide with mail receipts but not earlier or later than normal weekdays.

[26 F.R. 11594, Dec. 6, 1961, as amended at 31 F.R. 11103, Aug. 20, 1966. Redesignated at 31 F.R. 15350, Dec. 8, 1966]

§ 166.4 Delivery procedures.

(a) To whom delivery may be made. Ordinary special-delivery mail is delivered to the addressee or to anyone authorized to receive his mail. At lettercarrier offices, special-delivery mail, other than registered and insured, addressed to a post office box, or to the general delivery, is delivered to the box or held for delivery through the general delivery window, unless the addressee has given written notice that such mail be delivered to his residence or place of business. When specialdelivery mail is received at a lettercarrier office addressed to a street address and the addressee usually receives his mail through a post office box or through the general-delivery window, the mail is delivered as addressed, unless the addressee files a written notice directing delivery to his box or through the general-delivery window. At offices not having letter-carrier service, all specialdelivery mail is delivered to the residence or place of business of the addressee, unless the addressee files a written request that such mail be deposited in his post office box or held for delivery through the general-delivery window.

(b) Delivery in mail receptacles. When no one is at the address to receive mail, the messenger, if he can determine that the occupants are absent for not more than 1 day, will leave the mail and a notice on Form 3955 "Special Delivery Notice."

(c) Notice of attempted delivery. When mail cannot be delivered as described in paragraph (b) of this section, the notice Form 3955, left on the doorknob or handle, under the door or in the receptacle, will state where the special delivery mail is being held, the name of the addressee, the messenger's number, the date, and whether it is registered,

insured, COD, certified, or marked or known to be perishable.

(d) Delivery to rural boxes. Special delivery mail for an addressee who lives more than one-half mile from the rural route is delivered to his box. If he lives within one-half mile of the route and delivery cannot be made to his residence or place of business, it is deposited in his box, and a notice of nondelivery on Form 3955 is left at his residence or place of business. The same service will be accorded patrons of personnel and nonpersonnel rural stations and branches. (See § 156.3(c) of this chapter for parcels that are too large for the box.)

(e) By star route carriers. Star route carriers may make delivery of special delivery matter to a patron's residence or place of business if it is located within one-half mile of the route, the road is passable, and this deviation from the regular route will not delay the carrier in meeting schedule requirements. delivery is attempted and cannot be made to a patron's residence or place of business, the special delivery matter is deposited in his box and a notice of nondelivery on Form 3955 is left at his residence or place of business.

If

(f) Military posts and camps. No special-delivery service is provided by military personnel at military posts and camps. Special delivery by messenger is made only to addresses such as officer's homes, headquarters, hospitals, and other places where it is definitely known that delivery can be made.

(g) Forwarded special-delivery mail. Special-delivery mail that is forwarded is not entitled to special delivery at the second office, unless a forwarding order had been given by the addressee at the office of original address in advance of the arrival of the mail. Registered mail will not be forwarded without authority as explained in Part 157 of this chapter. [26 F.R. 11594, Dec. 6, 1961, as amended at 30 F.R. 8622, July 8, 1965; 31 F.R. 8236, June 11, 1966. Redesignated at 31 F.R. 15350, Dec. 8, 1966]

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