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present the contents, container, and complete wrapping to the postmaster for the inspection prescribed by Form 2855, Claims for Indemnity-International

Insured Mail.

(2) By Customs Service. Refund of duties paid will be considered by the Customs Service if merchandise, covered by a mail entry, representing 5 percent or more of the total value of all of the merchandise of the same class or kind entered in the invoice in which the item appears, is abandoned and delivered to the customs office where the entry was made within 60 days after the date of entry.

(3) On returned merchandise. Refund of duties paid less 1 percent will also be considered by the Customs Service if merchandise covered by a mail entry and found not to conform to sample or specification or shipped without the consent of the consignee is, within 90 days from the date of delivery, returned to customs custody for exportation, unless the Secretary of the Treasury authorizes in writing a longer time. The postal charges incident to returning the merchandise to the sender must be paid by the addressee.

(4) As drawback on exported merchandise. See Part 257 of this chapter.

(5) No duty refund in certain cases. When an addressee requests delivery of parcel post packages to be made at his residence or place of business after the customs duty thereon has been paid at the post office, the Treasury Department has declined to refund the duty in such cases when the goods become lost between the post office and the addressee's residence or place of business, and if there should be any loss there is no appropriation available from which the Post Office Department could make reimbursement for the amount of duty paid.

(h) Duty (1) Rates. Patrons desiring information concerning rates of duty on articles imported into the United States, or other customs procedure, should communicate with the appropriate customs office, located at various points throughout the country (see § 261.31(e) of this chapter), or with the Commissioner of Customs, Treasury Department, Washington, D.C. 20226.

(2) Prepayment. No provision is made for the prepayment abroad of customs duty on mail shipments addressed for delivery in the United States.

(3) On articles repaired abroad. Before sending an article abroad for repair,

the patron should submit it to a customs officer for issuance of a certificate of registration. Otherwise, the entire article may be subjected to customs duty when it is returned to the United States.

(4) In other countries. See § 231.2(d) of this chapter.

(i) Forwarding or returning dutiable mail-(1) Forwarding within the United States. Dispatch page as prescribed in § 224.3(a) of this chapter (for postal union articles) or § 232.4 (a) of this chapter (for parcel post). Allow the Customs Forms 3419 to remain attached to the redirected package in its original envelope, which is also redirected to the new address. Prepare Form 3814, Record of C.O.D. Parcels Held for Delivery, in duplicate, showing name and address of addressee, forwarding address, and name of port where the duty was assessed. In Bin No. block on Form 3814, enter the 7digit serial number from related Customs Form 3419. Mail original Form 3814 to the Regional Commissioner of Customs, Attention: Cashier, New York, N.Y. 10004. File duplicate of Form 3814 for reference in case of later inquiry.

(2) Forwarding to another country. See § 224.3(b) of this chapter concerning forwarding of postal union articles and § 232.4 (b) and (c) of this chapter concerning forwarding of parcel post. When a dutiable package is entitled to be forwarded to another country, detach the Customs Forms 3419, endorse both copies Addressee moved outside jurisdiction of the United States, and report as an uncollected item (see paragraph (b) (2) of this section).

(3) Return to sender. When a dutiable package is to be returned to the sender, detach the Customs Forms 3419, endorse them "Refused", unclaimed, etc., and report as an uncollected item (see paragraph (b) (2) of this section).

(4) By stations and branches. Postmasters may authorize stations and branches to forward or return packages directly from those units, without sending the packages to the main office. [32 F.R. 20643, Dec. 21, 1967, as amended at 33 F.R. 3281, Feb. 22, 1968]

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Mail of foreign origin is scrutinized at the exchange office of first receipt for the presence of prohibited matter. If there is reason to believe that prohibited matter is contained in a sealed letter, the exchange office will endorse the cover "Supposed to contain matter prohibited importation" and forward it to the post office of destination. Letters received bearing such endorsement, or any foreign letter not so endorsed but suspected of containing prohibited matter, shall be held and treated as follows:

(a) Complete and mail Form 2921, "Held Mail Notice-International," to the addressee requesting authorization to open the letter and examine its contents. The form may be endorsed "Lottery Matter" when it is believed the letter contains such matter. If the volume of such mail or other considerations warrant, an explanatory letter may be sent in lieu of Form 2921.

(b) When authorization to open is given by the addressee, the letter shall be opened and examined in his presence, if he has appeared in person, or, if he does not appear, in the presence of two designated postal employees.

(c) If the addressee fails to authorize the opening of the letter, endorse the cover "Unclaimed" and return, opened, to its origin.

§ 262.2 Disposal.

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(a) Mailable matter. If the contents of a letter opened pursuant to § 262.1 are found to be mailable and the examination has taken place in the presence of the addressee, immediately deliver the letter to him. If the addressee is not present, mail the letter to him under official cover.

(b) Prohibited matter. If the contents of a letter opened pursuant to § 262.1 are found to be prohibited they shall be disposed of as follows:

(1) Transmit lottery matter to the local postal inspector in charge.

(2) Report other prohibited matter to the Mailability Division, Office of the General Counsel, with a sample of the contents, and await instructions as to disposition.

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(a) Exchange offices. Submit packages containing plant material to the local plant quarantine inspector. Dispatch packages bearing a yellow and green special-mailing tag and those addressed to the Department of Agriculture, Plant Quarantine Division, to the quarantine station to which directed.

(b) Distribution offices. Submit packages containing plant material to a quarantine inspector at the most accessible of the offices mentioned in paragraph (g) of this section. Dispatch under seal addressed to the postmaster, marking "For plant quarantine examination."

(c) Plants admitted without restriction. Plants and plant products ordered by, intended for, and addressed to the Plant Quarantine Division, or the Crops Research Division, Department of Agriculture, Washington, D.C. 20250.

(d) Plants admitted under restrictions. Except for those listed in paragraph (e) of this section as prohibited, and some which are importable by private individuals, most plants and plant products are admitted under various restrictions. For information, patrons should address inquiries to the Department of Agriculture, Agricultural Research Service, Plant Quarantine Division, Washington, D.C. 20250.

(e) Plants prohibited.—(1) Cuttings, buds, cions, etc. Subject to some exceptions, importation by mail is prohibited from all countries and localities, of all plants, including cuttings, buds, cions, bulb roots, tubers, seeds, etc.; fruits and vegetables in the raw or unprocessed state; and other plant products.

(2) Plants and plant products as packing materials. The importation as packing material is prohibited of rice straw, hulls and chaff; cotton and cotton prod

ucts; sugarcane, including bagasse; bamboo leaves and small shoots; leaves of plants; forest litter; soil with an appreciable admixture of vegetable matter; and all parts of corn and allied plants, unless coming from Mexico and the countries of Central America, the West Indies, and South America. However, the plant materials mentioned may be admitted if in the judgment of an inspector of the U.S. Department of Agriculture the risk of carrying infectious insects and diseases has been eliminated by the manner of preparation, processing, or manufacturing to which the material has been subjected.

(f) Failure to receive quarantine inspection. Should a package containing plant material be observed at or en route to the office of address without having received quarantine inspection, forward it under seal to the postmaster at the most accessible of the offices mentioned in paragraph (g) of this section. Mark "For plant quarantine examination."

(g) Inspection stations. Inspectors of the Plant Quarantine Division, Department of Agriculture, are stationed at the following offices:

Agana, Guam
Atlanta, Ga.
Baltimore, Md.
Baton Rouge, La.
Blaine, Wash.
Boston, Mass.
Brownsville, Tex.
Buffalo, N.Y.
Calexico, Calif.
Charleston, S.C.
Charlotte Amalie,
V.I.
Chicago, Ill.
Christiansted, V.I.
Cleveland, Ohio
Corpus Christi, Tex.
Dallas, Tex.
Del Rio, Tex.
Detroit, Mich.
Douglas, Ariz.
Dover, Del.
Eagle Pass, Tex.
El Paso, Tex.
Galveston, Tex.
Hidalgo, Tex.
Hilo, Hawaii.
Hoboken, N.J.
Honolulu, Hawaii.
Houston, Tex.
Jacksonville, Fla.
Key West, Fla.

Laredo, Tex.
Memphis, Tenn.
Miami, Fla.
Mobile, Ala.
New Orleans, La.
New York, N.Y.
Nogales, Ariz.
Norfolk, Va.
Pensacola, Fla.
Philadelphia, Pa.
Port Arthur, Tex.
Port Everglades, Fla.
Portland, Oreg.
Presidio, Tex.
Roma, Tex.
St. Albans, Vt.
St. Paul, Minn.
San Antonio, Tex.
San Diego, Calif.
San Francisco, Calif.
San Juan, P.R.
San Luis, Ariz.
San Pedro, Calif.
San Ysidro, Calif.
Savannah, Ga.
Seattle, Wash.
Tampa, Fla.
Washington, D.C.
West Palm Beach,
Fla.

Wilmington, N.C.

PART 271-INQUIRIES AND
COMPLAINTS

Sec.
271.1 Inquiries encouraged.

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271.6

Processing.

Use of Form 673, Report of Rifled
Parcel.

271.7 Use of Form 3760, Wrapper Found Without Contents.

AUTHORITY: The provisions of this Part 271 issued under 5 U.S.C. 301, 39 U.S.C. 501, 505.

SOURCE: The provisions of this Part 271 appear at 32 F.R. 12282, Aug. 24, 1967, unless otherwise noted.

§ 271.1 Inquiries encouraged.

Patrons are urged to report losses, nondelivery, or mistreatment of mail, as these reports may serve to improve the postal service. Inquiries and complaints are to be made at, or addressed to, the local post office. They are accepted within 1 year, counting from the day following the date of mailing.

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If the sender receives a return receipt not properly completed (see § 242.5(d) of this chapter), the receipt with the complaint is transmitted to the Classification and Special Services Division, Bureau of Operations, Post Office Department, Washington, D.C. 20260. [32 F.R. 12282, Aug. 24, 1967, as amended at 33 F.R. 12907, Sept. 12, 1968]

§ 271.4 Charges for inquiries.

(a) When applicable. No charge is made for an inquiry or complaint concerning the nondelivery of a piece of international mail if the sender has failed to receive a return receipt for which the required fee was paid or if he can show that loss or other irregularity has occurred apparently through fault of the Postal Service. Such a showing is satisfied either by exhibiting a letter from the addressee a reasonable time after the article involved would normally have been delivered; or satisfactorily explain

ing the failure to exhibit such a letter or report. Otherwise, a charge of 20 cents is made, postage stamps to cover the fee being affixed to the inquiry form and canceled. The inquiry or complaint is transmitted by airmail, if practicable.

(b) When several articles involved. Only one fee is collected for inquiries or requests for information concerning several articles mailed simultaneously by the same sender to the same addressee.

(c) Telegraph inquiry. If the sender desires that the inquiry be sent by telegraph or cable, his request must be accompanied with an amount sufficient to pay the telegraph or cable charges, and if a reply by telegraph or cable is desired, the sender must pay the charges both ways. Such request should be forwarded to the postal inspector in charge of the division in which the office of mailing or address is located.

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(a) Mail exchanged with Canada—(1) Registered and ordinary—(i) Mailed in United States. (a) Inquiries as to disposition or complaints of loss are reported on Form 1510. Enter dispatch particulars (except ordinary parcels) from mailing office on back of the form, and send it to the postmaster at the office of address in Canada.

(b) Complaints of rifling, damage, delay, or wrong delivery are reported on Form 1510, suitably altered, to the Postmaster, Chicago, Ill. 60607, with the envelope or wrapper, if available.

(ii) Mailed to United States. (a) Inquiries as to disposition or complaints of loss are reported on Form 1510 and sent to the postmaster at the office of mailing in Canada. If the registry receipt is not available, ask the complainant to have inquiry made at the office of mailing.

(b) Complaints of rifling, damage, delay, or wrong delivery are reported on Form 1510, suitably altered, to the Postmaster, Chicago, Ill. 60607, with the envelope or wrapper, if available.

(iii) Inquiries of Canadian origin. Post offices will return Canadian inquiries, appropriately endorsed with the result of their findings, to the point in Canada, from which received. If loss of mail to or from Canada is disclosed, report the matter on Form 1510 to the Postmaster, Chicago, Ill. 60607. In the case of mail from Canada, the necessary information should be obtained from the Canadian inquiry form before it is returned.

(2) Insured parcels-(i) Mailed in

United States. (a) Inquiries as to disposition (Sender has no report of nonreceipt from addressee). Complete Form 2855 and send to postmaster at the office of address in Canada. If delivery is disclosed, the endorsed form will be returned to the office of mailing so that the sender may be informed accordingly and the case closed. If loss, rifling, or damage is disclosed, Canadian officials will send Form 2855 to the Postmaster, Chicago, Ill. 60607. Should a form, disclosing loss, rifling, or damage, be sent by mistake to the postmaster at the office of mailing, send it promptly to the postmaster in Chicago.

(b) Complaints of loss-(Sender has report of nonreceipt from addressee), rifling, damage, delay, or wrong delivery. Complete Form 2855 and send, with the correspondence received by the sender from the addressee, and wrapper if available, to the Postmaster, Chicago, Ill. 60607.

(c) If application for indemnity is received on Canadian Form 43A, bearing information supplied by the addressee and the Canadian Postal Service for damage or rifling, complete the Form 43A, in lieu of Form 2855, and forward to the Postmaster, Chicago, Ill. 60607.

(ii) Mailed to United States. (a) If a complaint of loss, rifling, damage, delay, or wrong delivery originates in the United States, complete Form 1510 and send parts II and III of the original to the postmaster at the mailing office in Canada with the packing of the parcel if available. If the packing has been destroyed or otherwise disposed of, the complaint shall be endorsed accordingly. If complaint is of loss or rifling, send a copy of part II of Form 1510, endorsed to show disposition of the original, to the postal inspector in charge of the division in which the office of destination is located.

(b) On receipt of a Canadian indemnity form, it shall be properly completed and returned to the Canadian District Director of Postal Service from whom the form was received. If obtainable in cases of rifling or damage, the packing of the parcels shall be transmitted to the Canadian Administration with the indemnity form. If the packing has been destroyed or otherwise disposed of, the form shall be endorsed accordingly.

(b) Mail exchanged with countries other than Canada-(1) Registered Mail (i) Mailed in United States-In

quiries as to disposition or complaints of loss, rifling, damage, delay or wrong delivery. Report on Form 542. Insert particulars of dispatch from the office of mailing and send form to the postmaster at the appropriate adjusting exchange office shown in § 272.2(f) of this chapter, with the envelope or wrapper, if available.

(ii) Mailed to United States-Inquiries as to disposition or complaints of loss, rifling, damage, delay or wrong delivery. Report on Form 542 and send, with registry receipt, if available, to the postmaster at the appropriate adjusting exchange office shown in § 272.2(f) of this chapter, with the envelope or wrapper, if available. If the registry receipt is not available, ask the complainant to have inquiry made at the office of mailing.

(2) Insured parcels—(i) Mailed in United States-(a) Inquires as to disposition (sendor has no report of nonreceipt from addressee) and delay. Report on Form 542. Insert particulars of dispatch from the office of mailing and send form to the postmaster at the appropriate adjusting exchange office shown in § 272.2(f) of this chapter, with the wrapper, if available.

(b) Complaints of loss (sender has report of nonreceipt from addressee), rifling, damage, or wrong delivery. Report on Form 2855, and send, with the correspondence received by the sender from the addressee, and wrapper if available, to the postmaster at the appropriate adjusting exchange office shown in § 272.2(f) of this chapter.

(ii) Mailed to United States-(a) Inquiries as to disposition and delay. Report on Form 542 and send with the wrapper, if available, to the postmaster at the appropriate adjusting exchange office shown in § 272.2(f) of this chapter.

(b) Complaints of loss, rifling, damage, or wrong delivery. When complaint is made at the office of address, enter mailing particulars on Form 2855, complete declaration of postmaster-office of address portion—and obtain declaration of addressee. Forward form and any related papers, including customs declaration and wrapper, if available, to the postmaster at the appropriate adjusting exchange office shown in § 272.2(f) of this chapter.

(3) Ordinary mail mailed in or to United States-Inquiries as to disposition or complaints of loss, rifling, damage, delay, or wrong delivery. Report on Form 542 (parcel post) and on Form 541 (post

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§ 272.1

Initiation and proof of claims.

(a) Initiation of claims. Claims must be initiated as outlined in § 271.5 of this chapter in applying for the indemnity stipulated in § 272.2.

(b) Documents to accompany claims. Claimants must submit the report from the addressee on which the claim is based and any evidence of value or cost of repairs such as purchase receipts or invoices.

§ 272.2 Indemnity payments.

(a) Registered postal union articles. Payment of indemnity is incumbent on the country of origin of the article and is made as follows:

(1) Canada. Indemnity may be paid not to exceed $100, based on actual value, for loss (contents and wrapper). When mailed in the United States, payment may also be made up to $100 based on actual value for damage or rifling of contents, if responsibility rests with the United States, or it is not possible to determine in which country the damage or rifling occurred.

(2) Great Britain and Northern Ireland, Israel, and Switzerland. Indemnity may be paid in any amount claimed not exceeding $8.17 for loss (contents and wrapper), regardless of value; and, on the basis of actual value, for rifling or

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