KM Approaches Methods and Tools - A Guidebook
This book contains detailed guidance on how to apply 24 practical approaches, methods and tools for sharing knowledge, facilitating knowledge transfer, capturing knowledge and learning activities. It is intended to support the 80 KM method cards but can be used independently of them. The techniques in this book were selected because of their usefulness in supporting three very common areas of work where knowledge transfer, capture and learning are important: learning and knowledge capture through projects; activity cycles and case based work promoting peer collaboration; and networking and communities across workgroup boundaries identifying, eliciting, representing and transferring expertise. This book will be valuable to knowledge managers, community facilitators, KM activists, project managers, trainers, or anyone who wants to develop a portfolio of different techniques to support knowledge transfer.
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Table of Contents INTRODUCTION
AFTER ACTION REVIEW
BEFORE ACTION REVIEW
CRITICAL DECISION METHOD
MOST SIGNIFICANT CHANGE
OPEN SPACE TECHNOLOGY
PLAY OF LIFE
EXPERTISE KNOWLEDGE AUDIT INTERVIEW
AARs Action Review activity anecdote circles Appreciative Inquiry areas audience blog camera challenging collaboration complex Concept Mapping conducted create Critical Decision Method Decision Games Decision Method interview discussion document domain of change editing example experience experienced Expertise Knowledge Audit explore External Resources facilitator Fish Bowl focus groups focus question focused format ideas identify impact incident information neighbourhood information resources insights intranet invite involved issues KM community Knowledge Audit Interview knowledge domain knowledge sharing lessons learned MRSA MSC Story Selection novices Open Space Technology organisation outcomes participants Peer Assist perspectives players podcast positive deviance post-it post-it notes practices Pre-mortem probes problem programme project team relationships relevant Retrospect Rich Pictures scenario screencasting sensemaking session significant change Singapore situation staff Step tasks team members technique theme topic Value Network Analysis wiki World Café WYSIWYG