KM Approaches Methods and Tools - A Guidebook

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Straits Knowledge, 2008 - 134 páginas
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This book contains detailed guidance on how to apply 24 practical approaches, methods and tools for sharing knowledge, facilitating knowledge transfer, capturing knowledge and learning activities. It is intended to support the 80 KM method cards but can be used independently of them. The techniques in this book were selected because of their usefulness in supporting three very common areas of work where knowledge transfer, capture and learning are important: learning and knowledge capture through projects; activity cycles and case based work promoting peer collaboration; and networking and communities across workgroup boundaries identifying, eliciting, representing and transferring expertise. This book will be valuable to knowledge managers, community facilitators, KM activists, project managers, trainers, or anyone who wants to develop a portfolio of different techniques to support knowledge transfer.
 

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Table of Contents INTRODUCTION
5
AFTER ACTION REVIEW
8
ANECDOTE CIRCLES
14
APPRECIATIVE INQUIRY
17
BEFORE ACTION REVIEW
19
BLOGGING
22
CONCEPT MAPPING
25
CRITICAL DECISION METHOD
29
MOST SIGNIFICANT CHANGE
65
OPEN SPACE TECHNOLOGY
75
PEER ASSIST
81
PLAY OF LIFE
86
PODCASTING VODCASTING
93
POSITIVE DEVIANCE
101
PREMORTEM
106
RETROSPECT
111

DECISION GAMES
36
EXPERTISE KNOWLEDGE AUDIT INTERVIEW
47
FISH BOWL
55
INFORMATION NEIGHBOURHOOD
60
RICH PICTURES
116
WORLD CAFÉ
130
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