KM Approaches Methods and Tools - A Guidebook

This book contains detailed guidance on how to apply 24 practical approaches, methods and tools for sharing knowledge, facilitating knowledge transfer, capturing knowledge and learning activities. It is intended to support the 80 KM method cards but can be used independently of them. The techniques in this book were selected because of their usefulness in supporting three very common areas of work where knowledge transfer, capture and learning are important: learning and knowledge capture through projects; activity cycles and case based work promoting peer collaboration; and networking and communities across workgroup boundaries identifying, eliciting, representing and transferring expertise. This book will be valuable to knowledge managers, community facilitators, KM activists, project managers, trainers, or anyone who wants to develop a portfolio of different techniques to support knowledge transfer.