Business Process Improvement Through E-Collaboration: Knowledge Sharing Through the Use of Virtual Groups: Knowledge Sharing Through the Use of Virtual Groups

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Kock, Ned
Idea Group Inc (IGI), 2005 M04 30 - 283 páginas

Business Process Improvement Through E-Collaboration: Knowledge Sharing Through the Use of Virtual Groups is written around two main theses. The first is that business process improvement, a key element of the most influential management movements since the 1980s, can itself be considerably improved by the use of information technology. The second is that process improvement affects organizational knowledge sharing in a non-linear way, and that the use of e-collaboration technologies can boost this influence by increasing the breadth and speed of knowledge dissemination in organizations.

Business Process Improvement Through E-Collaboration: Knowledge Sharing Through the Use of Virtual Groups discusses key findings in connection with effects of e-collaboration technologies on business process improvement groups, making this book an important tool for academia and businesses everywhere.

 

Contenido

Chapter I Introduction
1
Chapter II Some History
11
Chapter III What is a Business Process?
32
Chapter IV Data Information and Knowledge
51
Chapter V Business Process Improvement and Knowledge Sharing
73
Chapter VI The Effects of ECollaboration Technologies on Groups
89
Chapter VII The ECollaboration Paradox
120
Chapter VIII Successful Business Process Improvement through ECollaboration
132
Chapter X Using MetaProi to Improve Business Processes
174
Chapter XI A Close Look at Twelve Business Process Improvement Groups
213
Statistics for Those Who Hate Statistics
244
References
256
Glossary
275
About the Author
280
Index
281
Derechos de autor

Chapter IX Some Realistic Recommendations for Organizations
161

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Acerca del autor (2005)

Ned Kock is a professor of Information Systems and the Director of the Collaborative for International Technology Studies, in the Sanchez School of Business, at Texas A&M International University. He holds degrees in electronics engineering (B.E.E.), computer science (M.S.), and management information systems (Ph.D.). Ned has authored and edited several books, including the bestselling Systems Analysis and Design Fundamentals: A Business Process Redesign Approach. Ned has published his research in a number of high-impact journals including Communications of the ACM, Decision Support Systems, European Journal of Information Systems, IEEE Transactions (various), Information & Management, Information Systems Journal, Journal of the AIS, MIS Quarterly, and Organization Science. He is the Founding Editor-in-Chief of the International Journal of e-Collaboration, Associate Editor of the Journal of Systems and Information Technology, and Associate Editor for Information Systems of the journal IEEE Transactions on Professional Communication. His research interests include e-collaboration, human evolution, action research, ethical and legal issues in technology research and management, and business process improvement. [Editor]

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