Measure What Matters to Customers: Using Key Predictive Indicators (KPIs)John Wiley & Sons, 2007 M01 29 - 208 páginas Measure What Matters to Customers reveals how to capitalize on Key Predictive Indicators (KPIs), the innovative measures that define the success of your enterprise as your customers do. If you want to increase your company's profits by working smarter, this is the book for you. |
Dentro del libro
Resultados 1-5 de 48
Página iv
... created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher ...
... created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher ...
Página xiv
... Creating and Capturing Value. Because I chose the path of accounting, value to me meant the sum of costs plus a desired profit, for an essentially cost-plus view of the world. The problem with this view—and accounting in general—is that ...
... Creating and Capturing Value. Because I chose the path of accounting, value to me meant the sum of costs plus a desired profit, for an essentially cost-plus view of the world. The problem with this view—and accounting in general—is that ...
Página xviii
... create and teach innovative new educational courses, which is a laboratory to test and refine so much of our thinking. Thank you John Dunleavy, Kurtis Docken, Laura Ritter, Kay Phelan, and the rest of the crew for being such strong ...
... create and teach innovative new educational courses, which is a laboratory to test and refine so much of our thinking. Thank you John Dunleavy, Kurtis Docken, Laura Ritter, Kay Phelan, and the rest of the crew for being such strong ...
Página xxi
... Creating and Capturing Value, was published in January 2006 by John Wiley & Sons, Inc. Ron has toured the world, spreading his value-pricing message to more than 70,000 businesspeople. He has been appointed to the American Institute of ...
... Creating and Capturing Value, was published in January 2006 by John Wiley & Sons, Inc. Ron has toured the world, spreading his value-pricing message to more than 70,000 businesspeople. He has been appointed to the American Institute of ...
Página 2
Alcanzaste el límite de visualización de este libro.
Alcanzaste el límite de visualización de este libro.
Contenido
1 | |
CHAPTER 2 THE ECONOMY OF MIND | 5 |
CHAPTER 3 THE OLD BUSINESS EQUATION | 11 |
CHAPTER 4 THE NEW BUSINESS EQUATION | 15 |
CHAPTER 5 PANTOMETRISTS COUNTING FOR THE SAKE OF COUNTING | 25 |
CHAPTER 6 THE GOSPEL OF EFFICIENCY | 33 |
CHAPTER 7 ALL LEARNING STARTS WITH THEORY | 45 |
CHAPTER 8 CONSTRUCTING A THEORY | 53 |
CHAPTER 11 DEVELOPING KPIS FOR YOUR COMPANY | 83 |
CHAPTER 12 INCREASING KNOWLEDGE WORKER EFFECTIVENESS | 95 |
CHAPTER 13 MANAGING BY RESULTS VERSUS MANAGING BY MEANS | 113 |
CHAPTER 14 HUMAN CAPITAL NOT CATTLE | 127 |
CHAPTER 15 THE MORAL HAZARDS OF MEASUREMENTS | 139 |
CHAPTER 16 THE DREAMERS VERSUS THE PANTOMETRISTS | 157 |
BIBLIOGRAPHY | 163 |
SUGGESTED READING | 171 |
Otras ediciones - Ver todas
Measure What Matters to Customers: Using Key Predictive Indicators (KPIs) Ronald J. Baker Sin vista previa disponible - 2007 |
Measure What Matters to Customers: Using Key Predictive Indicators (KPIs) Ronald J. Baker Sin vista previa disponible - 2006 |
Términos y frases comunes
accounting airline assets assumptions average Balanced Scorecard behavior better Brian Giles business book canaries capture Carl Crawford certainly company’s cost cost-plus pricing count CPAs create Creative Class creativity defined developed Disney economic economists effective efficiency employees enterprise equation executives explain factors FedEx firm’s flea flight fly focused future GAAP goals Gordon Bethune human capital ibid ideas important income increase industry influence innovation intellectual capital intellectual capital economy Intellectual Capitalism Series investment knowl knowledge workers KPIs labor lagging indicators leading indicators look Measure What Matters metrics mind Moral Hazard ofthe operations organization output percent performance Peter Drucker player poverty predict Pricing on Purpose productivity professional service firms profit reflect revenue risk Ron Baker scientific simply Stanley Marcus statistics success Taylor team members theory things timesheets today’s Toyota understand VeraSage wealth wrote
Pasajes populares
Página 34 - I have seen a small manufactory of this kind where ten men only were employed, and where some of them consequently performed two or three distinct operations. But though they were very poor, and therefore but indifferently accommodated with the necessary machinery, they could, when they exerted themselves, make among them about twelve pounds of pins in a day.
Página 25 - I often say that when you can measure what you are speaking about and express it in numbers you know something about it; but when you cannot measure it, when you cannot express it in numbers, your knowledge is of a meagre and unsatisfactory kind: it may be the beginning of knowledge, but you have scarcely, in your thoughts, advanced to the stage of science, whatever the matter may be.
Página 34 - One man draws out the wire, another straights it, a third cuts it, a fourth points it, a fifth grinds it at the top for receiving the head; to make the head requires two or three distinct operations; to put it on is a peculiar business; to whiten the pins is another; it is even a trade by itself to put them into the paper; and the important business of making a pin is, in this manner, divided into about eighteen distinct operations, which in some manufactories are all performed by distinct hands...
Página 147 - Too large a proportion of recent "mathematical" economics are mere concoctions, as imprecise as the initial assumptions they rest on, which allow the author to lose sight of the complexities and interdependencies of the real world in a maze of pretentious and unhelpful symbols.
Página 34 - Those ten persons, therefore, could make among them upwards of fortyeight thousand pins in a day. Each person, therefore, making a tenth part of forty-eight thousand pins, might be considered as making four thousand eight hundred pins in a day. But if they had all wrought separately and independently, and without any of them having been educated to this peculiar business, they certainly could not each of them have made twenty, perhaps not one pin in a day...
Página 41 - Remember, that time is money. He that can earn ten shillings a day by his labour, and goes abroad, or sits idle, one half of that day, though he spends but sixpence during his diversion or idleness, ought not to reckon that the only expense; he has really spent, or rather thrown away, five shillings besides.
Página 38 - The work of every workman is fully planned out by the management at least one day hi advance, and each man receives in most cases complete written instructions, describing in detail the task which he is to accomplish, as well as the means to be used in doing the work.
Página 38 - ... the workman who is best suited to actually doing the work is incapable of fully understanding this science, without the guidance and help of those who are working with him or over him, either through lack of education or through insufficient mental capacity.
Página 121 - Our policy is to reduce the price, extend the operations, and improve the article.
Página xvii - The last phase is that just as you are about to be reconciled to your servitude, you kill the monster, and fling him to the public.