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Appendix 1

Infomation about the formulu used to compute toportance

ratings, satisfaction ratings, problem scores, and sajor problers

are addressed in this appendix. They are followed by listing of

all sajor probleus identified by previous Concerns Report Surveys.

Concerns Report Ratings and Formulas

Each survey asked respondents to rate the laportance of

and satisfaction with each issue.

Each ites was rated on a so

point scale. The following exaaple on aedio portrayal illustrates

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using the following forbula: (Where N is the total number of

respondents and nu is the number of 4 ratings, ng is the nuaber of 3

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Thus, the highest possible rating is 100%, and the lowest is 0%.

Next, a probleu score was computed for each itea.

An iter rating high

in inportance but low in satisfaction indicated the existence of a

1

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proble. Problem scores were computed using the following formula:

Maan Laportance Score X (100 • Hoan Satisfaction Score)

100

An issue was defined us a major proble, if its probleo score

was at least i standard deviation above the dean for that survey.

Approxiutely 20% of the survey itens on each survey were so

desimatad.

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Appendix 2

DEMOGRAPHIC PROFILE OF CONSUMER CONCERNS REPORT RESPONDEYTS

Although each survey had its own dirferent demographic page, the questions were sioilar enough to perit calculation of i general profile. This demographic infonation was computed based on Infomation from all 21 surveys

DISABILITY CATEGORY

Blind or visually impaired....
Deaf or hearing inpaired.
Mobility impaired.....
Mental or cognitive disability.

.25%

205 .53% .37%

AGE

Fifty-five or older....

.33%

INCOME

Income of less than $10,000.00.....

....66%

REGISTERED TO VOTE

Registered voters..

. 70%

EDUCATION

Less than a high school education.....
High school education.......
More than a high school education.

34%
.36%
..24%

NOTE: Per cents may not add up to 100% (e.8., education). since not all respondents answered every denographic question, and some questions (e.g., disability), had multiple answers.

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Appendix 3

Consuaer Rating of Doportance and Satisfaction by Concems

Category. Survey question, and Community/State

The following lists specific survey itens, the comunities or

states in which surveys were conducted, the nuaber of people (N) who

responded, the average laportance ratings, and average satisfaction

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Harvey County, KS

10

68%

17%

Assistive devices are reasonably priced.

Indiano statewide

4,609

75%

41%

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93%

36%

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