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addressee, forwarding address, and name of port where the duty was assessed. In Bin No. block on Form 3814, enter the 7-digit serial number from related Customs Form 3419. Mail original Form 3814 to the Regional Commissioner of Customs, Attention: Cashier, New York, N.Y. 10004. File duplicate of Form 3814 for reference in case of later inquiry.

(2) Forwarding to another country. See § 24.3(b) concerning forwarding of postal union articles and §32.4(b) and § 32.4(c) concerning forwarding of parcel post. When a dutiable package is entitled to be forwarded to another country, detach the Customs Forms 3419, endorse both copies "Addressee moved outside jurisdiction of the United States," and report as an uncollected item (see 261.562).

(3) Return to sender. When a dutiable package is to be returned to the sender, detach the Customs Forms 3419, endorse them "Refused, Unclaimed," etc., and report as an uncollected item (see § 61.6(e) (2)).

(4) By stations and branches. Postmasters may authorize stations and branches to forward or return packages directly from those units, without sending the packages to the main office. [36 F.R. 4144, Mar. 4, 1971]

Sec.

63.1

PART 63-PLANT QUARANTINE INSPECTION

What is subject to inspection. 63.2 Segregation.

AUTHORITY: The provisions of this Part issued under 39 U.S.C. 401, 407.

§ 63.1 What is subject to inspection.

All mail articles containing plants or plant products are subject to plant quarantine inspection.

[36 F.R. 4146, Mar. 4, 1971]

§ 63.2 Segregation.

(a) Exchange offices. Submit packages containing plant material to the local plant quarantine inspector. Dispatch packages bearing a yellow and green special-mailing tag and those addressed to the Department of Agriculture, Plant Quarantine Division, to the quarantine station to which directed.

(b) Distribution offices. Submit packages containing plant material to a quarantine inspector at the most accessible of the offices mentioned in paragraph

(g) of this section. Dispatch under seal addressed to the postmaster, marking "For plant quarantine examination."

(c) Plants admitted without restriction. Plants and plant products ordered by, intended for, and addressed to the Plant Quarantine Division, or the Crops Research Division, Department of Agriculture, Washington, D.C. 20250.

(d) Plants admitted under restrictions. Except for those listed in paragraph (e) of this section as prohibited, and some which are importable by private individuals, most plants and plant products are admitted under various restrictions. For information, patrons should address inquiries to the Department of Agriculture, Agricultural Research Service, Plant Quarantine Division, Washington, D.C. 20250.

(e) Plants prohibited—(1) Cuttings, buds, cions, etc. Subject to some exceptions, importation by mail is prohibited from all countries and localities, of all plants, including cuttings, buds, cions, bulb roots, tubers, seeds, etc.; fruits and vegetables in the raw or unprocessed state; and other plant products.

(2) Plants and plant products as packing materials. The importation as packing material is prohibited of rice straw, hulls and chaff; cotton and cotton products; sugarcane, including bagasse; bamboo leaves and small shoots; leaves of plants; forest litter; soil with an appreciable admixture of vegetable matter; and all parts of corn and allied plants, unless coming from Mexico and the countries of Central America, the West Indies, and South America. However, the plant materials mentioned may be admitted if in the judgment of an inspector of the U.S. Department of Agriculture the risk of carrying infectious insects and diseases has been eliminated by the manner of preparation, processing, or manufacturing to which the material has been subjected.

(f) Failure to receive quarantine inspection. Should a package containing plant material be observed at or en route to the office of address without having received quarantine inspection, forward it under seal to the postmaster at the most accessible of the offices mentioned in § 63.2(g). Mark "For plant quarantine examination."

(g) Inspection stations. Inspectors of the Plant Quarantine Division, Department of Agriculture, are stationed at the following offices:

Agana, Guam.
Atlanta, Ga.
Baltimore, Md.
Baton Rouge, La.
Blaine, Wash.
Boston, Mass.
Brownsville, Tex.
Buffalo, N.Y.
Calexico, Calif.
Charleston, S.C.
Charlotte Amalie,
V.I.
Chicago, Ill.

Christiansted, V.I.
Cleveland, Ohio.
Corpus Christi,

Tex. Dallas, Tex. Del Rio, Tex. Detroit, Mich. Douglas, Ariz. Dover, Del. Eagle Pass, Tex. El Paso, Tex. Galveston, Tex. Hidalgo, T. Hilo, Hawaii. Hoboken, N.J. Honolulu, Hawaii. Houston, Tex. Jacksonville, Fla. Key West, Fla.

Laredo, Tex.

Memphis, Tenn.
Miami, Fla.
Mobile, Ala.
New Orleans, La.
New York, N.Y.
Nogales, Ariz.
Norfolk, Va.
Pensacola, Fla.
Philadelphia, Pa.
Port Arthur, Tex.
Port Everglades,

Fla.

Portland, Oreg.
Presidio, Tex.
Roma, Tex.
St. Albans, Vt.
St. Paul, Minn.
San Antonio, Tex.
San Diego, Calif.
San Francisco,
Calif.

San Juan, P.R. San Luis, Ariz. San Pedro, Calif. San Ysidro, Calif. Savannah, Ga. Seattle, Wash. Tampa, Fla. Washington, D.C. West Palm Beach, Fla. Wilmington, N.C.

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71.6 Use of Form 673, Report of rifled parcel. 71.7 Use of Form 3760, Wrapper found without contents.

AUTHORITY: The provisions of this Part 71 issued under 39 U.S.C. 401, 407.

SOURCE: The provisions of this Part 71 appear at 36 F.R. 4147, Mar. 4, 1971, unless otherwise noted.

§ 71.1 Inquiries encouraged.

Patrons are urged to report losses, nondelivery, or mistreatment of mail, as these reports may serve to improve the postal service. Inquiries and complaints are to be made at, or addressed to, the local post office. They are accepted within 1 year, counting from the day following the date of mailing.

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it should in regular course have been delivered, the post office will, on request, institute an inquiry with the foreign postal administration. Inquiry may be made even though the article was mailed in another country. If the sender is unable to submit the registry (mailing) receipt for a registered article, he must make complaint at the office of mailing. § 71.3 Incomplete return receipts.

If the sender receives a return receipt not properly completed (see § 42.5(d)), the receipt with the complaint is transmitted to the Classification Division, Office of Rates and Classification, Finance Department, U.S. Postal Service, Washington, D.C. 20260.

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(a) When applicable. No charge is made for an inquiry or complaint concerning the nondelivery of a piece of international mail if the sender has failed to receive a return receipt for which the required fee was paid or if he can show that loss or other irregularity has occurred apparently through fault of the Postal Service. Such a showing is satisfied either by exhibiting a letter from the addressee a reasonable time after the article involved would normally have been delivered; or satisfactorily explaining the failure to exhibit such a letter or report. Otherwise, a charge of 20 cents is made, postage stamps to cover the fee being affixed to the inquiry form and canceled. The inquiry or complaint is transmitted by airmail, if practicable.

(b) When several articles involved. Only one fee is collected for inquiries or requests for information concerning several articles mailed simultaneously by the same sender to the same addressee.

(c) Telegraph inquiry. If the sender desires that the inquiry be sent by telegraph or cable, his request must be accompanied with an amount sufficient to pay the telegraph or cable charges, and if a reply by telegraph or cable is desired, the sender must pay the charges both ways. Such request should be forwarded to the postal inspector in charge of the division in which the office of mailing or address is located. § 71.5

Processing.

(a) Mail exchanged with Canada(1) Registered and ordinary—(i) Mailed in United States. (a) Inquiries as to disposition or complaints of loss are reported on Form 1510. Enter dispatch particulars (except ordinary parcels)

from mailing office on back of the form, and send it to the postmaster at the office of address in Canada.

(b) Complaints of rifling, damage, delay, or wrong delivery are reported on Form 1510, suitably altered, to the Postmaster, Claims and Inquiry Section, Chicago, Ill. 60607, with the envelope or wrapper, if available.

(ii) Mailed to United States. (a) Inquiries as to disposition or complaints of loss are reported on Form 1510 and sent to the postmaster at the office of mailing in Canada. If the registry receipt is not available, ask the complainant to have inquiry made at the office of mailing.

(b) Complaints of rifling, damage, delay, or wrong delivery are reported on Form 1510, suitably altered, to the Postmaster, Claims and Inquiry Section, Chicago, Ill. 60607, with the envelope or wrapper, if available.

(iii) Inquiries of Canadian origin. Post offices will return Canadian inquiries, appropriately endorsed with the result of their findings, to the point in Canada from which received. If loss of mail to or from Canada is disclosed, report the matter on Form 1510 to the Postmaster, Claims and Inquiry Section, Chicago, Ill. 60607. In the case of mail from Canada, the necessary information should be obtained from the Canadian inquiry form before it is returned.

(2) Insured parcels—(i) Mailed in United States. (a) Inquiries as to Disposition (sender has no report of nonreceipt from addressee). Complete Form 2855 and send to postmaster at the office of address in Canada. If delivery is disclosed, the endorsed form will be returned to the office of mailing so that the sender may be informed accordingly and the case closed. If loss, rifling, or damage is disclosed, Canadian officials will send Form 2855 to the Postmaster, Claims and Inquiry Section, Chicago, Ill. 60607. Should a form, disclosing loss, rifling, or damage, be sent by mistake to the postmaster at the office of mailing, send it promptly to the postmaster in Chicago.

(b) Complaints of Loss (sender has report of nonreceipt from addressee), "Rifling, Damage, Delay, or Wrong Delivery." Complete Form 2855 and send, with the correspondence received by the sender from the addressee, and wrapper if available, to the Postmaster, Claims and Inquiry Section, Chicago, Ill. 60607.

(c) If application for indemnity is received on Canadian Form 43A, bearing information supplied by the addressee

and the Canadian Postal Service for damage or rifling, complete the Form 43A, in lieu of Form 2855, and forward to the Postmaster, Claims and Inquiry Section, Chicago, Ill. 60607.

(ii) Mailed to United States. (a) If a complaint of loss, rifling, damage, delay, or wrong delivery originates in the United States, complete Form 1510 and send parts II and III of the original to the postmaster at the mailing office in Canada with the packing of the parcel if available. If the packing has been destroyed or otherwise disposed of, the complaint shall be endorsed accordingly. If complaint is of loss or rifling, send a copy of part II of Form 1510, endorsed to show disposition of the original, to the postal inspector in charge of the division in which the office of destination is located

(b) On receipt of a Canadian indemnity form, it shall be properly completed and returned to the Canadian District Director of Postal Service from whom the form was received. If obtainable in cases of rifling or damage, the packing of the parcels shall be transmitted to the Canadian Administration with the indemnity form. If the packing has been destroyed or otherwise disposed of, the form shall be endorsed accordingly.

(b) Mail exchanged with countries other than Canada—(1) Registered mail-(i) Mailed in United States. "Inquiries as to Disposition" or "Complaints of Loss, Rifling, Damage, Delay or Wrong Delivery." Report on Form 542. Insert particulars of dispatch from the office of mailing and send form to the postmaster at the appropriate adjusting exchange office shown in 272.26, with the envelope or wrapper, if available.

(ii) Mailed to United States. "Inquiries as to Disposition" or "Complaints of Loss, Rifling, Damage, Delay or Wrong Delivery." Report on Form 542 and send, with registry receipt, if available, to the postmaster at the appropriate adjusting exchange office shown in § 72.2(f), with the envelope or wrapper, if available. If the registry receipt is not available, ask the complainant to have inquiry made at the office of mailing.

(2) Insured parcels—(i) Mailed in United States. (a) “Inquiries as to disposition" (sender has no report of nonreceipt from addressee) "and Delay." Report on Form 542. Insert particulars of dispatch from the office of mailing and send form to the postmaster at the appropriate adjusting exchange office

shown in § 72.2(f), with the wrapper, if available.

(b) "Complaints of Loss" (sender has report of nonreceipt from addressee), "Rifling, Damage, or Wrong Delivery." Report on Form 2855, and send, with the correspondence received by the sender from the addressee, and wrapper if available, to the postmaster at the appropriate adjusting exchange office shown in § 72.2(f).

(ii) Mailed to United States-(a) Inquiries as to disposition and delay. Report on Form 542 and send with the wrapper, if available, to the postmaster at the appropriate adjusting exchange office shown in § 72.2(f).

(b) Complaints of loss, rifling, damage, or wrong delivery. When complaint is made at the office of address, enter mailing particulars on Form 2855, complete declaration of postmaster-office of address portion—and obtain declaration of addressee. Forward form and any related papers, including customs declaration and wrapper, if available, to the postmaster at the appropriate adjusting exchange office shown in § 72.2(f).

(c) Ordinary mail mailed in or to United States-Inquiries as to disposition or complaints of loss, rifling, damage, delay or wrong delivery. Report on Form 542 (parcel post) and on Form 541 (postal union mail). Send forms to the postmaster at the appropriate adjusting exchange office shown in § 72.2(f), with the envelope or wrapper, if available.

§ 71.6 Use of form 673, report of rifled parcel.

Report on Form 673, Report of Rifled Parcel.

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(a) Registered postal union articles, Payment of indemnity is incumbent on the country of origin of the article and is made as follows:

(1) Canada. Indemnity may be paid not to exceed $100, based on actual value, for loss (contents and wrapper). When mailed in the United States, payment may also be made up to $100 based on actual value for damage or rifling of contents, if responsibility rests with the United States, or it is not possible to determine in which country the damage or rifling occurred.

(2) Great Britain and Northern Ireland, Israel, and Switzerland. Indemnity may be paid in any amount claimed not exceeding $8.17 for loss (contents and wrapper), regardless of value; and, on the basis of actual value, for rifling or total damage of an article in a registered packet, but not exceeding $8.17. When mailed in the United States, payment may also be made for partial damage, but not exceeding $8.17, if responsibility rests with the United States or it is not possible to determine in which country the damage occurred.

(3) Australia. Indemnity may be paid in any amount claimed not exceeding $8.17 for loss (contents and wrapper), regardless of value; and, on the basis of actual value, for rifling of an article in a registered packet, but not exceeding $8.17. When mailed in the United States, payment may also be made for damage, but not exceeding $8.17, if responsibility rests with the United States or it is not possible to determine in which country the damage occurred.

(4) All other countries. Indemnity may be paid in any amount claimed not exceeding $8.17 for loss (contents and wrapper), regardless of value. When mailed in the United States, payment may also be made up to $8.17 on the basis of actual value for damage or rifling of contents (including instances when money in cash, banknotes, or values payable to bearer are prohibited by international agreements), if responsibility rests with the United States or it is not pos

sible to determine in which country the damage or rifling occurred.

(b) Registered parcel post-(1) Cape Verde Islands and Portuguese West Africa. Indemnity may be paid up to $16.33, based on actual value, for loss, rifling, or damage.

(2) Cuba. Parcel post service with Cuba is suspended.

(3) Ecuador. Indemnity may be paid up to $50, based on actual value, for loss, rifling, or damage.

(4) Other countries. Although parcels may be registered to Bermuda, British Honduras, Congo (Kinshasa), Jamaica, and Turks Islands, there is no provision for payment of indemnity in case of loss, rifling, or damage of such parcels.

(c) Insured parcel post—(1) General provisions. Indemnity may be paid for loss, rifling, or damage, based on actual value.

(2) Forwarded or returned to third country. The mailer may be paid only such indemnity for loss, rifling, or damage occurring after redispatch by the original country of address to a third country as the country in which the mistreatment occurred is willing or obligated to pay under any agreement between the countries involved.

(3) Canada. Indemnity may be specially paid as provided in § 72.2(c) (1) for loss, rifling, or damage of insured parcels addressed to Canada containing articles prohibited insurance. See country item “Canada” in the appendix.

(d) Principal Exceptions. Indemnity may not be paid:

(1) In excess of the limit prescribed for the insurance or registry fee paid or greater than that corresponding to the actual amount of loss (except registered postal union), rifling, or damage. Allowance must be made for depreciation or for needed repairs, and, in the absence of purchase receipts or invoices, the contents must be described in sufficient detail.

(2) To anyone in this country other than the sender, for loss of registered postal union mail, except on the consent of both the sender and the country of origin.

(3) For damage or for partial or complete loss or rifling of the contents of postal union registered articles, except as stated in § 72.2(a).

(4) When (i) other countries report delivery of parcels without external trace of rifling or damage and acceptance without reservation concerning the con

dition of the contents, and (ii) when delivery was made under conditions prescribed by the domestic regulations of the country of destination for mail of the same kind, or, on presentation of a regular postal identity card.

(5) When loss, rifling, or damage has been caused by the fault or negligence of the sender or the addressee or the representative of either, such as failure to endorse the parcel conspicuously to show the nature of the contents or to provide adequate packing for the length of the journey and for the protection of the contents.

(6) When an article or parcel cannot be accounted for in consequence of the destruction of service records through "force majeure."

(7) When the contents are prohibited, except as stated in paragraphs (a) (4) and (c) (3) of this section.

(8) When the claimant, with intent to defraud, shall declare the contents of a parcel to be above their real value.

(9) For an article or parcel seized by the customs.

(10) For parcels that contain matter of no intrinsic value or matter which did not conform to stipulations of the conventions applicable, or were not posted in the manner prescribed. However, in the event of loss, rifling, or damage of mail erroneously accepted for insurance to other countries, limited indemnity may specially be paid as if it had been addressed to a domestic destination, i.e., on the basis of the indemnity limits for domestic insured mail. If erroneously accepted as registered mail limited indemnity may be specially paid under the conditions in paragraph (a) of this section. If postage was erroneously collected at other than parcel post rates, but the parcel was otherwise properly accepted for insurance, indemnity may specially be paid under paragraph (c) of this section.

(11) For indirect loss or loss of profits in the case of parcels.

(12) When no inquiry or application for indemnity has been made by claimant or his representative within a year commencing with the day following the posting of the article or parcel. In the case of insured mail with Canada, however, the time limit may be waived when it is satisfactorily established that the delay was unavoidable and not the fault of the claimant.

(13) For damage which results from the inherent vice or quality of the con

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