(c) Manual issuance of money orders must be kept to the minimum. Inoperable machines must be replaced as quickly as possible as provided in the "Operators Manual."

(2) Dating stamp and initials. Put the all-purpose dating stamp and employee's initial, in ink, in the spaces provided on the form.

(d) Completion of money order by purchaser. After receiving cash for the order and fee, the postal clerk shall remove the post office record ctub, partially detach purchaser's receipt stub, give the order and receipt to purchaser, and re

mind him of necessity to complete information on the order. The purchaser must fill in the following information on the money order:

(1) Name of payee and name and address of purchaser. The purchaser must fill in his name and address and the name of the person to whom it is to be paid. He must do this promptly to protect his rights in the event the order is lost. The Postal Service is not responsible for money orders lost before completion by the purchaser. Money orders may be payable:

(i) To purchaser, if desired.

(ii) To only one firm or person, by complete name. Don't put the name "Smith" for an individual. But "Smiths" may be used if it is the name of a company or firm.

(lii) To payee (the person to whom payable) by his official title. For example: Cashier, First National Bank; Superintendent of Insurance, New York State; Director of Internal Revenue, Baltimore.

(iv) To a person who has adopted a name in a religious order, such as Sister Theresa or Brother Joseph.

(2) Identifying data. The purchaser should add his insurance policy number or other identification data to insure proper credit. Designate government agencies directly, as: Director of Internal Revenue; Superintendent of Documents; Veterans Administration.

(e) Issuance to rural customers-(1) Application form. A rural customer must obtain from the carrier and complete Form 6001, Application for Domestic Money Order. When the carrier receives the completed Form 6001 and money, he will give the customer a numbered receipt. If the carrier cannot give the correct change, he will meet and give it to the customer on his next trip. Money must never be deposited in a rural box. When a carrier does find money in a box with completed Form 6001, he will take it to his post office for issue of the money order. The carrier will deliver the money order, with purchaser's receipt attached, to the customer on his next regular trip.

(2) Requesting the mailing of order to payee. If the purchaser wants the money order mailed to the payee, he should furnish the carrier with a stamped addressed envelope large enough to accommodate the money order without folding. The carrier will take the application form, money and envelope to the post office where a postal employee will complete the money order and mail it to the payee. No extra charge is made for this service.

(3) Form 6387 for rural carriers. Postmasters will furnish rural carriers Form 6387, Receipt of Rural Carrier to Purchaser and Certificate of Postmaster for Issue of Money Order, for the purpose of transacting money order business. Conduct these transactions in accordance with instructions on the back of the book cover of Form 6387.

(4) Nonpersonnel rural stations and branches. The procedures outlined in

subparagraphs (1), (2), and (3) of this paragraph will be followed in providing money order service to customers of nonpersonnel rural stations and branches. Customers should meet the carrier at the station or branch. A supply of applications is maintained at the station or branch.

(5) Issuance to star route customers. If required to do so by the contract, star route carriers will accept money and applications for money orders and give receipts on Form 6387, Receipt of Rural Carrier to Purchaser and Certificate of Postmaster for Issue of Money Order, for the money. Except when an intermediate office is involved, the application and money shall be turned in for issuance of the money order at the post office at which the carrier begins and ends his trips. Wherever possible, without delay to the issuance of the money order or to the proper dispatch of mail, the carrier will submit the money order application and money to the intermediate office for issuance. When the money order will not be issued before the carrier leaves the post office, he shall be given a receipt on Form 1096, Cash Receipt, for the funds turned in. In all other respects, money order procedures for star route carriers are the same as provided in § 171.1(e).

(f) Spoiled or lost money orders-(1) Spoiled when being issued-(i) Issuance of new order. The purchaser must make sure that the money order received agrees with the amount requested. When a money order is returned for correction after it has been issued and made a matter of record, a new one will be issued:

(a) If the post office was at fault, no fee will be charged the purchaser for the new money order. When, due to post office error, a money order is returned by the purchaser after the date of purchase, deposit the amount of the erroneous order, as shown in the accountability, and collect the fee for the replacement order from the employee who made the error.

(b) If the purchaser spoils an order in completing it and returns it to the post office on the day of issue, no charge will be made for a new one; after the day of issue, he must pay a new fee for the replacement order. The purchaser's receipt for all spoiled orders must be recovered.

(c) When a COD money order, issued in one accounting period for the correct amount but showing the wrong payee, is returned in a subsequent accounting period, the issuing office will send a completed Form 6401, Inquiry as to Payment of Money Order, with the incorrect money order and a letter of explanation, to the Money Order Branch, Accounting Division, General Accounting Office Building, Washington, DC 20260. A duplicate money order will be issued, without charge, to the proper payee.

(ii) Disposition of spoiled order. Postal employces shall treat money order forms that are defective by misprint or mutilation or spoiled when being issued as follows:

(a) Stamp or write boldly "Not Issued" across the amount block on the order. Detach and destroy purchaser's receipt. First- and second-class offices must submit these money orders with Form 6125– A, Money Order Group Report; or Form 6126, Statement of Accountability Money Order Business. Third- and fourth-class offices must enter "Not Issued" opposite the serial number on Form 1846, Quarterly List of Money Orders Issued, or Form 1846-A, Report of Money Orders Issued, and submit the spoiled orders with the form. Spoiled-not issuedmoney orders are processed through accounting machines and should not be pinned, stapled or have other matter attached thereto.

(b) Stamp or write "Not Issued" across the amount block of the post office record (money order stub).

(2) Orders lost, mutilated, or void by endorsements-(i) Application for Duplicate Order. (a) The Postal Service will replace without charge a money order (a) that is lost provided it was completed by the purchaser to show his name and address and name of intended payee, (b) a mutilated order or (c) one void by too many endorsements. The owner-purchaser, payee, or endorsee— should make application for a duplicate, using Form 6401. If a money order lost before completion by the purchaser is cashed, the circumstances must be reported to the postal inspector in charge by letter.

(b) Customers must wait 60 days after date of issue of original money order

before filing Form 6401. Form 1510, Inquiry for the Loss or Rifling of Mail Matter, should be initiated and processed immediately if loss is believed to have occurred in the mail.

(c) Application for a duplicate of a mutilated order or an order void by too many endorsements, on Form 6401, may be filed at any time if the order is attached.

(d) If the purchaser's receipt is presented, the post office shall endorse it "Form 6401 (date)" and return it to the applicant. The postmaster shall not keep any record of the filing of the form. Reply will be made directly to the inquirer.

(iii) Issuance of duplicate order. (a) Issue a duplicate money order in accordance with the wishes of the purchaser applicant without the consent of the payee or endorsee, provided the records indicate that payment has not been made. However, the purchaser has no claim on COD orders.

(b) Send a mutilated or void order to the Money Order Branch, Accounting Division, with a properly completed Form 6401.

(c) If the amount of the money order is not of record, Money Order Branch, Accounting Division, will forward the duplicate, as well as Forms 6401 and 787, Form 6401 and Replacement Money Order, to the post office of issue of the original order. Form 787 describes the verification required; also the disposition to be made of the replacement order and Form 6401. The employee performing the verification will initial the duplicate, if both the serial number and the amount agree with the post office record (stub). Forward the duplicate money order to the payee.

(d) If the amount of the money order is of record, the Money Order Branch, Accounting Division, will forward the duplicate to the payee named on Form 6401. Form 6401 will be returned to the applicant.

(iv) Orders recovered after duplicate issued. When a duplicate order has been issued, write "Canceled-Duplicate Issued" on the original order and send it to the Money Order Branch, Accounting Division. If the postal employee does not know whether a duplicate was actually issued, send the recovered order with Form 6401.

(v) Payment of duplicate orders. A duplicate money order is payable only to the payee named thereon or to his endorsee.

[35 F.R. 19481, Dec. 23, 1970, as amended at 37 F.R. 24183, Nov. 15, 1972]

§ 171.2

International money orders.

(a) Issuance-(1) Where sold. International money orders may be purchased at almost all first-class post offices. Some second-, third-, and fourth-class post offices have been designated to provide this service. Post offices not designated but having sufficient need for the service will make application to the director, regional finance division. International money orders will be issued to addressees in those countries that have agreed with the United States to conduct such business.

(2) Application. (i) For most countries and localities, the international money order form is used. Application must be made on Form 6701, Application for International Money Order. For Mexico an optional application Form 6701-A, Application for a Money Order Payable in Mexico, is provided. In some cases, the order is written in foreign currency. In most cases, the amount is written in U.S. dollars and converted into foreign currency in the country where payable.

(ii) Purchasers must complete Form 6083, Supplemental International Money Order Advice, written in the foreign language if possible, when they send money orders payable in Greece, Lebanon, Syria, Yugoslavia, and Japan.

(iii) When the international money order form is used, purchasers will be given a receipt. The postmaster will arrange for sending the order abroad.

(iv) Purchasers must state the following details in their application regarding the payee: full name, exact address, name of city, town, or village; name of the canton, department, or district as the case may be. If the payee is a woman, state whether single, married, or widowed.

(3) Domestic international money orders. For certain countries the domestic money order form is used. There is no application.

(4) Preparation of orders-(i) When domestic form is used. Handle in the

same manner as for domestic orders. For Canada, the amount on the order must be expressed in both U.S. and Canadian money. Consult the current conversion table. Put the amount received in U.S. money in the figure block. Write the Canadian amount under the figure block and put Canadian before it.

(ii) When international form is used. Complete the transaction the same way as for a domestic money order, with these exceptions:

(a) Print all particulars of the application on the order, including office of payment, if known.

(b) Enter amount in U.S. money. If purchaser requests foreign equivalent of an order payable in one of the following countries, see § 171.2(b), Conversion Tables, and enter that amount also: Great Britain and Northern Ireland, Guyana, Ireland, New Zealand, Republic of South Africa, Belgium, Denmark, France, Luxembourg, Netherlands, Norway, Surinam, Sweden, Switzerland, and Tunisia.

(c) Give receipt to purchaser, and send order to the International Money Order Branch, General Accounting Office Building, Washington, DC 20260, by ordinary mail. When necessary, also attach any required foreign language advices, Form 6083.

(d) If the purchaser wishes expedited service, he may buy an airmail stamp for affixing to the envelope transmitting the order to the International Money Order Branch. The money order will be included by that office with others for the same country, and no stamp need be furnished for its transmission overseas by airmail.

(5) Refunds. The amounts of orders sent on the international form may not be repaid until authorized by the foreign postal administration. Verify Form 6684, Inquiry Concerning International Money Order Issued in the United States, with the particulars on the application (Form 6701 or Form 6701-A) at the issuing post office. Send to the International Money Order Branch Office when purchaser requests repayment on U.S. issued orders.

(6) Lost reissued orders. Report the facts concerning lost reissued orders (an order certified to the United States by a foreign country and reissued in the United States) to the International Money Order Branch.