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in paragraph (g) of this section. Mark "For plant quarantine examination.”

(g) Inspection stations. Inspectors of the Plant Quarantine Division, Department of Agriculture, are stationed at the following offices: Agana, Guam Atlanta, Ga. Baltimore, Md. Baton Rouge, La. Blaine, Wash. Boston, Mass. Brownsville, Tex. Buffalo, N.Y. Calexico, Calif. Charleston, S.C. Charlotte Amalie, V.I. Chicago, Ill. Christiansted, V.I. Cleveland, Ohio Corpus Christi, Tex. Dallas, Tex. Del Rio, Tex. Detroit, Mich. Douglas, Ariz. Dover, Del. Eagle Pass, Tex. El Paso, Tex. Galveston, Tex. Hidalgo, Tex. Hilo, Hawaii. Hoboken, N.J. Honolulu, Hawaii. Houston, Tex. Jacksonville, Fla. Key West, Fla.

Sec.

Laredo, Tex. Memphis, Tenn. Miami, Fla. Mobile, Ala. New Orleans, La. New York, N.Y. Nogales, Ariz. Norfolk, Va. Pensacola, Fla. Philadelphia, Pa. Port Arthur, Tex. Port Everglades, Fla. Portland, Oreg. Presidio, Tex. Roma, Tex. St. Albans, Vt. St. Paul, Minn. San Antonio, Tex. San Diego, Calif. San Francisco, Calif. San Juan, P.R. San Luis, Ariz. San Pedro, Calif. San Ysidro, Calif. Savannah, Ga. Seattle, Wash. Tampa, Fla. Washington, D.C. West Palm Beach, Fla. Wilmington, N.C.

PART 271-INQUIRIES AND COMPLAINTS

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271.6 Use of Form 673, Report of Rifled Parcel.

271.7 Use of Form 3760, Wrapper Found Without Contents.

AUTHORITY: The provisions of this Part 271 issued under 5 U.S.C. 301, 39 U.S.C. 501, 505.

SOURCE: The provisions of this Part 271 appear at 32 F.R. 12282, Aug. 24, 1967, unless otherwise noted.

§ 271.1 Inquiries encouraged.

Patrons are urged to report losses, nondelivery, or mistreatment of mail, as these reports may serve to improve the postal service. Inquiries and complaints are to be made at, or addressed to, the local post office. They are accepted within

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If an article has failed to reach the addressee within a reasonable time, after it should in regular course have been delivered, the post office will, on request institute an inquiry with the foreign postal administration. Inquiry may be made even though the article was mailed in another country. If the sender is unable to submit the registry (mailing) receipt for a registered article, he must make complaint at the office of mailing. § 271.3 Incomplete return receipts.

If the sender receives a return receipt not properly completed (see § 242.5(d) of this chapter), the receipt with the complaint is transmitted to the Classification and Special Services Division, Bureau of Operations, Post Office Department, Washington, D.C. 20260. [32 F.R. 12282, Aug. 24, 1967, as amended at 33 F.R. 12907, Sept. 12, 1968]

§ 271.4 Charges for inquiries.

(a) When applicable. No charge is made for an inquiry or complaint concerning the nondelivery of a piece of international mail if the sender has failed to receive a return receipt for which the required fee was paid or if he can show that loss or other irregularity has occurred apparently through fault of the Postal Service. Such a showing is satisfied either by exhibiting a letter from the addressee a reasonable time after the article involved would normally have been delivered; or satisfactorily explaining the failure to exhibit such a letter or report. Otherwise, a charge of 20 cents is made, postage stamps to cover the fee being affixed to the inquiry form and canceled. The inquiry or complaint is transmitted by airmail, if practicable.

(b) When several articles involved. Only one fee is collected for inquiries or requests for information concerning several articles mailed simultaneously by the same sender to the same addressee.

(c) Telegraph inquiry. If the sender desires that the inquiry be sent by telegraph or cable, his request must be accompanied with an amount sufficient to pay the telegraph or cable charges, and if a reply by telegraph or cable is desired, the sender must pay the charges both ways. Such request should be forwarded to the postal inspector in charge of the division in which the office of mailing or address is located.

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(a) Mail exchanged with Canada—(1) Registered and ordinary-(i) Mailed in United States. (a) Inquiries as to disposition or complaints of loss are reported on Form 1510. Enter dispatch particulars (except ordinary parcels) from mailing office on back of the form, and send it to the postmaster at the office of address in Canada.

(b) Complaints of rifling, damage, delay, or wrong delivery are reported on Form 1510, suitably altered, to the Postmaster, Chicago, Ill. 60607, with the envelope or wrapper, if available.

(ii) Mailed to United States. (a) Inquiries as to disposition or complaints of loss are reported on Form 1510 and sent to the postmaster at the office of mailing in Canada. If the registry receipt is not available, ask the complainant to have inquiry made at the office of mailing.

(b) Complaints of rifling, damage, delay, or wrong delivery are reported on Form 1510, suitably altered, to the Postmaster, Chicago, Ill. 60607, with the envelope or wrapper, if available.

(iii) Inquiries of Canadian origin. Post offices will return Canadian inquiries, appropriately endorsed with the result of their findings, to the point in Canada, from which received. If loss of mail to or from Canada is disclosed, report the matter on Form 1510 to the Postmaster, Chicago, Ill. 60607. In the case of mail from Canada, the necessary information should be obtained from the Canadian inquiry form before it is returned.

(2) Insured parcels—(i) Mailed in United States. (a) Inquiries as to disposition (Sender has no report of nonreceipt from addressee). Complete Form 2855 and send to postmaster at the office of address in Canada. If delivery is disclosed, the endorsed form will be returned to the office of mailing so that the sender may be informed accordingly and the case closed. If loss, rifling, or damage is disclosed, Canadian officials will send Form 2855 to the Postmaster, Chicago, Ill. 60607. Should a form, disclosing loss, rifling, or damage, be sent by mistake to the postmaster at the office of mailing, send it promptly to the postmaster in Chicago.

(b) Complaints of loss-(Sender has report of nonreceipt from addressee), rifling, damage, delay, or wrong delivery. Complete Form 2855 and send, with the correspondence received by the sender from the addressee, and wrapper if avail

able, to the Postmaster, Chicago, Ill. 60607.

(c) If application for indemnity is received on Canadian Form 43A, bearing information supplied by the addressee and the Canadian Postal Service for damage or rifling, complete the Form 43A, in lieu of Form 2855, and forward to the Postmaster, Chicago, Ill. 60607.

(ii) Mailed to United States. (a) If a complaint of loss, rifling, damage, delay, or wrong delivery originates in the United States, complete Form 1510 and send parts II and III of the original to the postmaster at the mailing office in Canada with the packing of the parcel if available. If the packing has been destroyed or otherwise disposed of, the complaint shall be endorsed accordingly. If complaint is of loss or rifling, send a copy of part II of Form 1510, endorsed to show disposition of the original, to the postal inspector in charge of the division in which the office of destination is located.

(b) On receipt of a Canadian indemnity form, it shall be properly completed and returned to the Canadian District Director of Postal Service from whom the form was received. If obtainable in cases of rifling or damage, the packing of the parcels shall be transmitted to the Canadian Administration with the indemnity form. If the packing has been destroyed or otherwise disposed of, the form shall be endorsed accordingly.

(b) Mail exchanged with countries other than Canada-(1) Registered Mail-(i) Mailed in United States-Inquiries as to disposition or complaints of loss, rifling, damage, delay or wrong delivery. Report on Form 542. Insert particulars of dispatch from the office of mailing and send form to the postmaster at the appropriate adjusting exchange office shown in § 272.2(f) of this chapter, with the envelope or wrapper, if available.

(ii) Mailed to United States-Inquiries as to disposition or complaints of loss, rifling, damage, delay or wrong delivery. Report on Form 542 and send, with registry receipt, if available, to the postmaster at the appropriate adjusting exchange office shown in § 272.2(f) of this chapter, with the envelope or wrapper, if available. If the registry receipt is not available, ask the complainant to have inquiry made at the office of mailing.

(2) Insured parcels-(i) Mailed in United States-(a) Inquires as to disposition (sendor has no report of non

receipt from addressee) and delay. Report on Form 542. Insert particulars of dispatch from the office of mailing and send form to the postmaster at the appropriate adjusting exchange office shown in § 272.2(f) of this chapter, with the wrapper, if available.

(b) Complaints of loss (sender has report of nonreceipt from addressee), rifling, damage, or wrong delivery. Report on Form 2855, and send, with the correspondence received by the sender from the addressee, and wrapper if available, to the postmaster at the appropriate adjusting exchange office shown in § 272.2(f) of this chapter.

(ii) Mailed to United States-(a) Inquiries as to disposition and delay. Report on Form 542 and send with the wrapper, if available, to the postmaster at the appropriate adjusting exchange office shown in § 272.2(f) of this chapter.

(b) Complaints of loss, rifling, damage, or wrong delivery. When complaint is made at the office of address, enter mailing particulars on Form 2855, complete declaration of postmaster-office of address portion-and obtain declaration of addressee. Forward form and any related papers, including customs declaration and wrapper, if available, to the postmaster at the appropriate adjusting exchange office shown in § 272.2(f) of this chapter.

(3) Ordinary mail mailed in or to United States-Inquiries as to disposition or complaints of loss, rifling, damage, delay, or wrong delivery. Report on Form 542 (parcel post) and on Form 541 (postal union mail). Send forms to the postmaster at the appropriate adjusting exchange office shown in § 272.2(f) of this chapter, with the envelope or wrapper, if available.

§ 271.6 Use of Form 673, Report of Rifled Parcel.

Report on Form 673, "Report of Rifled Parcel."

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AUTHORITY:

The provisions of this Part 272 issued under 5 U.S.C. 301, 39 U.S.C. 501, 505.

SOURCE: The provisions of this Part 272 appear at 32 F.R. 12283, Aug. 24, 1967, unless otherwise noted.

§ 272.1 Initiation and proof of claims.

(a) Initiation of claims. Claims must be initiated as outlined in § 271.5 of this chapter in applying for the indemnity stipulated in § 272.2.

(b) Documents to accompany claims. Claimants must submit the report from the addressee on which the claim is based and any evidence of value or cost of repairs such as purchase receipts or invoices.

§ 272.2 Indemnity payments.

(a) Registered postal union articles. Payment of indemnity is incumbent on the country of origin of the article and is made as follows:

(1) Canada. Indemnity may be paid not to exceed $100, based on actual value, for loss (contents and wrapper). When mailed in the United States, payment may also be made up to $100 based on actual value for damage or rifling of contents, if responsibility rests with the United States, or it is not possible to determine in which country the damage or rifling occurred.

(2) Great Britain and Northern Ireland, Israel, and Switzerland. Indemnity may be paid in any amount claimed not exceeding $8.17 for loss (contents and wrapper), regardless of value; and, on the basis of actual value, for rifling or "Total" damage of an article in a registered packet, but not exceeding $8.17. When mailed in the United States, payment may also be made for partial damage, but not exceeding $8.17, if responsibility rests with the United States or it is not possible to determine in which country the damage occurred.

(3) Australia. Indemnity may be paid in any amount claimed not exceeding $8.17 for loss (contents and wrapper), regardless of value; and, on the basis of actual value, for rifling of an article in a registered packet, but not exceeding $8.17. When mailed in the United States, payment may also be made for damage, but not exceeding $8.17, if responsibility rests with the United States or it is not possible to determine in which country the damage occurred.

(4) All other countries. Indemnity may be paid in any amount claimed not exceeding $8.17 for loss (contents and

wrapper), regardless of value. When mailed in the United States, payment may also be made up to $8.17 on the basis of actual value for damage or rifling of contents (including instances when money in cash, banknotes, or values payable to bearer are prohibited by international agreements), if responsibility rests with the United States or it is not possible to determine in which country the damage or rifling occurred.

(b) Registered parcel post-(1) Cape Verde Islands and Portuguese West Africa. Indemnity may be paid up to $16.33, based on actual value, for loss, rifling, or damage.

(2) Cuba. Indemnity may be paid up to $10 for loss (contents and wrapper), based on actual value.

(3) Ecuador. Indemnity may be paid up to $50, based on actual value, for loss, rifling, or damage.

(4) Other countries. Although parcels may be registered to Bermuda, British Honduras, Congo (Kinshasa), Jamaica, Trinidad and Tobago, and Turks Islands, there is no provision for payment of indemnity in case of loss, rifling, or damage of such parcels.

(c) Insured parcel post-(1) General provisions. Indemnity may be paid for loss, rifling, or damage, based on actual value.

(2) Forwarded or returned to third country. The mailer may be paid only such indemnity for loss, rifling, or damage occurring after redispatch by the original country of address to a third country as the country in which the mistreatment occurred is willing or obligated to pay under any agreement between the countries involved.

(3) Canada. Indemnity may be specially paid as provided in subparagraph (1) of this paragraph for loss, rifling, or damage of insured parcels addressed to Canada containing articles prohibited insurance. See country item "Canada" in the appendix to this subchapter.

(d) Principal exceptions. Indemnity may not be paid:

(1) In excess of the limit prescribed for the insurance or registry fee paid or greater than that corresponding to the actual amount of loss (except registered postal union), rifling, or damage. Allowance must be made for depreciation or for needed repairs, and, in the absence of purchase receipts or invoices, the contents must be described in sufficient detail.

(2) To anyone in this country other

than the sender, for loss of registered postal union mail, except on the consent of both the sender and the country of origin.

(3) For damage or for partial or complete loss or rifling of the contents of postal union registered articles, except as stated in paragraph (a) of this section.

(4) When (1) other countries report delivery of parcels without external trace of rifling or damage and acceptance without reservation concerning the condition of the contents, and (ii) when delivery was made under conditions prescribed by the domestic regulations of the country of destination for mail of the same kind, or, on presentation of a regular postal identity card.

(5) When loss, rifling, or damage has been caused by the fault or negligence of the sender or the addressee or the representative of either, such as failure to endorse the parcel conspicuously to show the nature of the contents or to provide adequate packing for the length of the journey and for the protection of the contents.

(6) When an article or parcel cannot be accounted for in consequence of the destruction of service records through "force majeure."

(7) When the contents are prohibited, except as stated in paragraph (a) (4) and (c) (3) of this section.

(8) When the claimant, with intent to defraud, shall declare the contents of a parcel to be above their real value.

(9) For an article or parcel seized by the customs.

(10) For parcels that contain matter of no intrinsic value or matter which did not conform to stipulations of the conventions applicable, or were not posted in the manner prescribed. However, in the event of loss, rifling, or damage of mail erroneously accepted for insurance to other countries, limited indemnity may specially be paid as if it had been addressed to a domestic destination, i.e., on the basis of the indemnity limits for domestic insured mail. If erroneously accepted as registered mail limited indemnity may be specially paid under the conditions in paragraph (a) of this section. If postage was erroneously collected at other than parcel post rates, but the parcel was otherwise properly accepted for insurance, indemnity may specially be paid under paragraph (c) of this section. (11) For indirect loss or loss of profits in the case of parcels.

(12) When no inquiry or application for indemnity has been made by claimant or his representative within a year commencing with the day following the posting of the article or parcel. In the case of insured mail with Canada, however, the time limit may be waived when it is satisfactorily established that the delay was unavoidable and not the fault of the claimant.

(13) For damage which results from the inherent vice or quality of the contents, that is, its inability, due to its nature, to withstand the ordinary incidents of the contemplated carriage.

(14) When full compensation or reimbursement has otherwise been made by the Post Office Department or by any outside firm or corporation whatsoever except on a pro rata basis as coinsurer.

(15) For sentimental values arising from association of articles. Also, in the absence of a complete description, the claimant must satisfactorily establish the ordinary market value at the time of mailing, particularly in the case of heirlooms or antiques.

(16) For an amount in excess of the maximum prescribed for the insurance or registry fee paid, unless responsibility rests with the United States and it shall be shown to the satisfaction of the Postmaster General that the mailer was charged a fee less than that required to cover the amount of indemnity desired, through error on the part of the Postal Service. On such a showing, the deficiency in fee may be collected from the mailer and postal indemnity paid within the limit fixed for the higher fee. If full or partial responsibility rests with the other country and the mailer requested full coverage at the time of mailing, but a deficient and "unauthorized" insurance fee was collected, he may be paid for full value, less the amount of the deficient fee, but not exceeding the limit fixed for the appropriate insurance fee.

(17) For loss of articles registered free or for official registered mail.

(18) When evidence of insurance coverage has not been presented.

(19) In excess of the limits prescribed in paragraph (a) of this section for domestic registered letters bearing foreign return addresses which are forwarded pursuant to § 223.4(b) (2).

(e) When to be instituted. Claims for indemnity involving international registered mail, and insured mail for which inquiry concerning disposal has been made, shall be instituted only on in

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Post offices will process applications when the request relates to mail originating in the United States, unless there is reason to believe that the other country is at fault. Forward application with the wrapper and all supporting papers to the Classification and Special Services Division, Bureau of Operations, Post Office Department, Washington, D.C. 20260, when there is reason to believe that the other country is at fault or when the request relates to mail originating in another country.

[32 F.R. 12284, Aug. 24, 1967, as amended at 33 F.R. 12907, Sept. 12, 1968]

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