(b) Complaints of rifling, damage, delay, or wrong delivery. Report on Form 1510, suitably altered, to the postmaster at the appropriate adjusting exchange office shown in § 272.2(f) of this chapter, with the envelope or wrapper, if available.

(2) Insured parcels-(i) Mailed in United States-(a) Inquiries as to disposition (sender has no report of nonreceipt from addressee) and delay. Report inquiries as to disposition on Form 542 and insert particulars of dispatch from the office of mailing. Report complaints of delay on Form 1510, suitably altered, with the wrapper if available. Send forms to the postmaster at the appropriate adjusting exchange office shown in § 272.2(f) of this chapter.

(b) Complaints of loss (sender has report of nonreceipt from addressee), rifling, damage, or wrong delivery. Report on Form 2855, and send, with the correspondence received by the sender from the addressee, and wrapper if available, to the postmaster at the appropriate adjusting exchange office shown in § 272.2 (f) of this chapter.

Re

(li) Mailed to United States-(a) Inquiries as to disposition and delay. port inquiries as to disposition on Form 542. Report complaints of delay on Form 1510, suitably altered, with the wrapper if available. Send forms to the postmaster at the appropriate adjusting exchange office shown in § 272.2(f) of this chapter.

(b) Complaints of loss, rifling, damage, or wrong delivery. When complaint is made at the office of address, enter mailing particulars on Form 2855, complete declaration of postmaster-office of address portion—and obtain declaration of addressee. Forward form and any re

lated papers, including cover, if available, to the postmaster at the appropriate adjusting exchange office shown in § 272.2(f) of this chapter.

(3) Ordinary mail mailed in or to United States—(i) Inquiries as to disposition or complaints of loss. Report on Form 540 (parcel post) and on Form 541 (postal union mail). Send forms to the postmaster at the appropriate adjusting exchange office shown in § 272.2(f) of this chapter.

(ii) Complaints of rifling, damage, delay, or wrong delivery. Report on Form 1510, suitably altered, to the postmaster at the appropriate adjusting exchange office shown in 272.26, with the envelope or wrapper, if available.

§ 271.6 Use of Form 673, Report of Rifled Parcel.

Report on Form 673, Report of Rifled Parcel.

§ 271.7 Use of Form 3760, Wrapper Found Without Contents.

Use Form 3760 to inform the sender if parcel is of domestic origin; otherwise, send the form appropriately modified to the addressee.

the country of origin of the article and is made as follows:

(1) Canada. Indemnity may be paid not to exceed $100, based on actual value, for loss (contents and wrapper). When mailed in the United States, payment may also be made up to $100 based on actual value for damage or rifling of contents, if responsibility rests with the United States, or it is not possible to determine in which country the damage or rifling occurred.

(2) P.U.A.S. countries (see § 272.1(a)) except Canada. Indemnity may be paid in any amount claimed not exceeding $3.27 for loss (contents and wrapper), regardless of value. When mailed in the United States, payment may also be made up to $3.27 on the basis of actual value for damage or rifling of contents (including instances when money in cash, banknotes, or values payable to bearer are prohibited by international agreements), if responsibility rests with the United States, or it is not possible to determine in which country damage or rifling occurred.

(3) Great Britain and Northern Ireland, Israel and Switzerland. Indemnity may be paid in any amount claimed not exceeding $8.17 for loss (contents and wrapper), regardless of value; and, on the basis of actual value, for rifling or "Total" damage of an article in a registered packet, but not exceeding $8.17. When mailed in the United States, payment may also be made for partial damage, but not exceeding $8.17, if responsibility rests with the United States or it is not possible to determine in which country the damage occurred.

(4) Australia. Indemnity may be paid in any amount claimed not exceeding $8.17 for loss (contents and wrapper), regardless of value; and, on the basis of actual value, for rifling of an article in a registered packet, but not exceeding $8.17. When mailed in the United States, payment may also be made for damage, but not exceeding $8.17, if responsibility rests with the United States or it is not possible to determine in which country the damage occurred.

(5) All other countries. Indemnity may be paid in any amount claimed not

exceeding $8.17 for loss (contents and wrapper), regardless of value. When mailed in the United States, payment may also be made up to $8.17 on the basis of actual value for damage or rifling of contents (including instances when money in cash, banknotes, or values payable to bearer are prohibited by international agreements), if responsibility rests with the United States or it is not possible to determine in which country the damage or rifling occurred.

(b) Registered parcel post-(1) Cape Verde Islands and Portuguese West Africa. Indemnity may be paid up to $16.33, based on actual value, for loss, rifling, or damage.

(2) Cuba. Indemnity may be paid up to $10 for loss (contents and wrapper), based on actual value.

(3) Ecuador. Indemnity may be paid up to $50, based on actual value, for loss, rifling, or damage.

(4) Other countries. Although parcels may be registered to Bermuda, British Honduras, Congo (Kinshasa), Jamaica, Trinidad, and Tobago, and Turks Islands, there is no provision for payment of indemnity in case of loss, rifling, or damage of such parcels.

(c) Insured parcel post-(1) General provisions. Indemnity may be paid for loss, rifling, or damage, based on actual value.

(2) Forwarded or returned to third country. The mailer may be paid only such indemnity for loss, rifling or damage occurring after redispatch by the original country of address to a third country as the country in which the mistreatment occurred is willing or obligated to pay under any agreement between the countries involved.

(3) Canada. Indemnity may be specially paid as provided in subparagraph (1) of this paragraph for loss, rifling, or damage of insured parcels addressed to Canada containing articles prohibited insurance. See country item "Canada" in Directory of International Mail.

(d) Principal exceptions. Indemnity may not be paid:

(1) In excess of the limit prescribed for the insurance or registry fee paid or greater than that corresponding to the actual amount of loss (except registered

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postal union), rifling, or damage. lowance must be made for depreciation or for needed repairs, and, in the absence of purchase receipts or invoices, the contents must be described in sufficient detail.

(2) To anyone in this country other than the sender, for loss of registered postal union mail, except on the consent of both the sender and the country of origin.

(3) For damage or for partial or complete loss or rifling of the contents of postal union registered articles, except as stated in paragraph (a) of this section.

(4) When (i) other countries report delivery of parcels without external trace of rifling or damage and acceptance without reservation concerning the condition of the contents, and (ii) when delivery was made under conditions prescribed by the domestic regulations of the country of destination for mail of the same kind, or, on presentation of a regular postal identity card.

(5) When loss, rifling, or damage has been caused by the fault or negligence of the sender or the addressee or the representative of either, such as failure to endorse the parcel conspicuously to show the nature of the contents or to provide adequate packing for the length of the journey and for the protection of the contents.

(6) When an article or parcel cannot be accounted for in consequence of the destruction of service records through "force majeure."

(7) When the contents are prohibited, except as stated in paragraphs (a) (2) and (5), and (c) (3) of this section.

(8) When the claimant, with intent to defraud, shall declare the contents of a parcel to be above their real value.

(9) For an article or parcel seized by the customs.

(10) For parcels that contain matter of no intrinsic value or matter which did not conform to stipulations of the conventions applicable, or were not posted in the manner prescribed. However, in the event of loss, rifling, or damage of mail erroneously accepted for insurance to other countries, limited indemnity may specially be paid as if it had been ad

dressed to a domestic destination, i.e., on the basis of the indemnity limits for domestic insured mail. If erroneously accepted as registered mail limited indemnity may be specially paid under the conditions in paragraph (a) of this section. If postage was erroneously collected at other than parcel post rates, but the parcel was otherwise properly accepted for insurance, indemnity may specially be paid under paragraph (c) of this section.

(11) For indirect loss or loss of profits in the case of parcels.

(12) When no inquiry or application for indemnity has been made by claimant or his representative within a year commencing with the day following the posting of the article or parcel. In the case of insured mail with Canada, however, the time limit may be waived when it is satisfactorily established that the delay was unavoidable and not the fault of the claimant.

(13) For damage which results from the inherent vice or quality of the contents, that is, its inability, due to its nature, to withstand the ordinary incidents of the contemplated carriage.

(14) When full compensation or reimbursement has otherwise been made by the Post Office Department or by any outside firm or corporation whatsoever except on a pro rata basis as coinsurer.

(15) For sentimental values arising from association of articles. Also, in the absence of a complete description, the claimant must satisfactorily establish the ordinary market value at the time of mailing, particularly in the case of heirlooms or antiques.

(16) For an amount in excess of the maximum prescribed for the insurance or registry fee paid, unless responsibility rests with the United States and it shall be shown to the satisfaction of the Postmaster General that the mailer was charged a fee less than that required to cover the amount of indemnity desired, through error on the part of the Postal Service. On such a showing, the deficiency in fee may be collected from the mailer and postal indemnity paid within the limit fixed for the higher fee. If full or partial responsibility rests with the other country and the mailer requested

full coverage at the time of mailing, but a deficient and “unauthorized" insurance fee was collected, he may be paid for full value, less the amount of the deficient fee, but not exceeding the limit fixed for the appropriate insurance fee.

(17) For loss of articles registered free or for official registered mail.

(18) When evidence of insurance coverage has not been presented.

(19) In excess of the limits prescribed in paragraph (a) of this section for domestic registered letters bearing foreign return addresses which are forwarded pursuant to § 223.4(b) (2) of this chapter.

(e) When to be instituted. Claims for indemnity involving international registered mail, and insured mail for which inquiry concerning disposal has been made, shall be instituted only on instructions from the postmasters at the appropriate adjusting exchange offices shown in paragraph (f) of this section, except as otherwise specifically provided for in § 271.5(a) (2) (i) of this chapter for insured mail to Canada.

(f) Adjusting exchange offices. Indemnity claims relating to international insured or registered mail shall be adjudicated and approved by the adjusting exchange office for the country involved as indicated below.

Pakistan.

Saudi Arabia.

Syria.

Turkey.

Yemen.

New Orleans, La. 70113

Chart 5

Chart 6

Special handling.

Rates and conditions governing mail to individual countries (arranged alphabetically). List of places not included in the alphabetical list of countries.

SOURCE: The provisions of this Appendix appear at 31 F.R. 15385, Dec. 8, 1966, unless otherwise noted.