Principles of quality costs : principles, implementation, and use
This edition includes information on the quality costs systems involved with the education, service, banking and software development industries. Additional information on team-based problem-solving, customer satisfaction, and the costs involved with the defense industry are also offered.
Print Book, English, ©1999
ASQC Quality Press, Milwaukee, Wisc., ©1999
xxi, 219 pages
9780873894432, 087389443X
300373785
Quality cost concepts
Quality cost system definitions
Quality cost program implementation
Use of quality costs
Quality improvement and quality cost reduction
Service/software case studies
Basic financial concepts
"Sponsored by the American Society for Quality Control Quality Costs Committee of the Quality Management Division"